Client Servicing Executive

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Heroes of Digital Full time
  • Provide consultation with clients regularly on growing their business using digital marketing
  • Conduct professional and high-impact presentations to clients
  • Project manage digital marketing deliverables to ensure quality standards, client expectations and deadlines are met
  • Build rapport and educate clients on the value of their engagement with the company
  • Provide ongoing digital marketing support for clients quickly and promptly
  • Responsible for all client communications, conflict resolution, and reasonable compliance of promised deliverables to clients.
  • Attend client meetings as their consultant and partner
  • Retain clients with contract renewal
  • Identify upsell opportunities within your portfolio of clients, and work with the sales team to upsell clients
  • Work with a passionate team of Performance Marketers, Designers, Copywriters, and Website Developers
  • Report to Account Director, providing regular input on all account activities, including status and call reports
  • Remain constantly updated with company capabilities and service and upgrade knowledge of the digital marketing solutions so as to effectively communicate all offerings to the client.
  • Ensure that client issues/ queries are dealt with in an efficient and effective manner, informing Account Manager, Digital Marketing Director, or Salesman of any problems that might arise.
Job Requirements
  • Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in any field.
  • At least 1 to 2 Years of working experience in the related field is required for this position.
  • Required Skill(s): account servicing, building rapport, search engine marketing, search engine optimization, Facebook advertising, landing pages
  • Preferably Executives specialized in Advertising/Media Planning or equivalent.
Company BenefitsShopping

Excellent ammenities as we are connected to a mall with wide selection of food, groceries and your usual shopping needs.

LRT

Excellent connectivity via the Kelana Jaya LRT line, with covered walk way to the office. Covered carpark and located right beside Federal Highway.

WFH

Enjoy working from the comfort of your home? Then, Yes, we have scheduled work-from-home days just for you.

Fun

Fun culture, team bonding activities, great pantry food.

Medical Leave and Claim

Professional development and ongoing training provided for staff.

Leave

Annual leave, medical leave + claims, hospitalization leave, and maternity leave.

Additional InfoCompany Activity

Last active - 1 hour ago

Job Specialisation

Advertising & Branding, Copywriting & Content Creation, Digital Marketing

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