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Front Office and Reservation Assistant
2 weeks ago
Responsibilities:
- Greet guests in a friendly and professional manner.
- Manage and process room reservations through various channels, including online platforms, phone calls, and inperson inquiries. occupancy and revenue.
- Assist guests with the checkin and checkout process.
- Verify guest information and collect necessary payments.
- Maintain effective communication with other hotel departments to coordinate guest services seamlessly.
- Prepare and process guest invoices and bills accurately.
- Maintain accurate records of reservations, guest interactions, and financial transactions.
- Compile reports on occupancy, revenue, and other relevant metrics.
- Build positive relationships with guests to enhance their overall experience.
- High school diploma or equivalent; additional education in hospitality or related field is a plus.
- Previous experience in a front office, reservations, or guest services role is preferred.
- Excellent verbal and written communication skills.
- Strong customer service orientation with a focus on guest satisfaction.
- Proficiency in using hotel management software and reservation systems.
- Ability to handle multiple tasks simultaneously in a fastpaced environment.
- Able to work in Ehsan Seaview Hotel, PD
- Job Types: Fulltime, Permanent
This job description provides a general overview, and specific duties may vary based on the size and type of the hotel or lodging establishment.
Additionally, the Front Office and Reservation Assistant may be involved in other tasks as needed to ensure the smooth operation of the front office.
Job Details
JOB INFO & REQUIREMENT
- Contract Type
- Fulltime
- Job Type
- Non-Executive
- Experience Level < 1 year
- Job Categories
- Tourism/Hotels
- Minimum Education Required
- High school diploma or equivalent; additional education in hospitality or related field is a plus
- Language Required
- Bahasa Malaysia, English
- Nationality Preferred
- Malaysians Only
- Gender Preferred
- Female Only
- Own Transport
- Motorcycle
SALARY & OTHER BENEFITS - Salary
RM 1,500 to RM 1,700 per month
Other Benefit (Optional)
- EPF SOCSO Medical Yearly BonusSalary RM 1,500 to RM 1,700 (per month) Location Negeri Sembilan
- Port Dickson Contact Type Fulltime Job Type Non-Executive Category Tourism/Hotels Employer Info Company Name EHSAN PLANT AND PROPERTY SDN. BHD. Company Description NEW DEVELOPMENT PROPERTY Size employees Company EHSAN PLANT AND PROPERTY SDN. BHD.
Joined since:
Jan 2013
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