Supplier Operations Executive
2 weeks ago
Job no: 518402
Brand:
FCM
Work type:
Full time
Location:
Kuala Lumpur, Malaysia
Categories:
Wholesale & Product
Flight Centre Travel Group (
ASX:
FLT) has grown to be the world's largest travel agency since its founding in 1982.
Headquartered in Brisbane, Australia, the company has more than 30 brands in its portfolio, 3000 retail shops worldwide and employs around 20,000 people.
After starting as a leisure travel agency, the company is now also one of the world's largest corporate travel managers through a network of specialist brands that includes
FCM Travel Solutions, Corporate Traveller, cievents, Campus Travel and Stage and Screen.
Operating in more than 90 countries and employing over 6000 people,
FCM is transforming the business of travel through our empowered and accountable people who deliver a high level of service and a comprehensive technology suite bringing a wide range of solutions for Duty of Care, Reporting and Traveller's peace of mind.
Leveraging
FCM's negotiating strength and supplier relationships in conjunction with our tailored business travel programs, our expertise and our innovative technology, we logically become the partner of choice of our customers.
About the Opportunity
Key Responsibilities
- Daily Supplier Operations, Operation Support, Finance, and IT support
- Manage the airlines and hotel supplier relationship in Malaysia.
- Attend product update for air and hotel updates in Malaysia.
- Manage the air fares operation support which from
FCM Operation, OBT (Online Booking Tools) and external business. - Manage the invoice related include update accurate details onto invoice for posting.
- Assisting and providing routing suggestions for complex itineraries and quotes to assist with cost saving where possible e.g., RTW, multistop/multiticket routes.
- General airfare support waiver / favours, and option advice.
- Finance support on reconciliation and airlines communication.
- Refunds Processing and Reconciliation.
- Corporate Data Handling
- Provide efficient, effective, and accurate ticketing solutions to all travel consultants.
- Support the operations team to have access to the best fares to maximize the margin.
- Prepare & deliver training to increase fare quoting competency in Ops Teams.
- Coordinating lunch and learn from airlines and hotel whenever require.
- Adhoc task wherever require.
Requirements:
- Minimum 2 years' experience in TMC with Airline product knowledge
- Professional communication with written and spoken fluency in both Mandarin and English
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