Customer Service Mandarin Speaker Up to 4.5k Kl

3 weeks ago

Brickfields, Malaysia Glob Pro BrainHunters Sdn Bhd Full time

Job Summary:


As an experienced Customer Support Representative, you will provide our customers with product information and resolve any emerging issues that occur with accuracy and efficiency.


Responsibilities:

  • Evaluates and resolves product/medical complaints with a particular focus on eyecare and contact lenses worldwide per FDA/ISO requirements.
  • Monitors feedback activity using the complaint handling system and SAP to provide complaint resolution and promote customer satisfaction.
  • Provides education, product and service information while ensuring a satisfactory resolution.
  • Manages product returns and identifies quality signals.
  • Provides documentation of compliments, enquiries and complaints.
  • Ensures compliance with Sitel Parachute policies

Skills:

  • Strong written and verbal communication skills.
  • Good command of the English and Mandarin language, verbal and written.
  • Excellent documentation practices and the ability to multitask in a fast paced environment with strong attention to detail and accuracy.
  • Excellent telephone manner and communication skills.
  • Experience in handling difficult customer queries and customer complaints.
  • Strong interpersonal and organizational skills.
  • Ability to multitask and work in a pressured and fastpaced environment
  • Strong attention to detail and accuracy.
  • Positive attitude, reliable and hard working.

Requirements:

  • Able to work on New Zealand time zone
  • A minimum of High School diploma is required.
  • A BS/BA degree is preferred.
  • Must be proficient in English and at least one of the following languages
    :Mandarin or Cantonese, both written and spoken.

Benefits

  • Generous salary package
  • Casual dress code
  • Delicious office snacks
  • Dynamic, positive work environment
  • Fantastic team culture
  • Guidance and mentoring from leaders within the business

For more information :
Please feel free to reach out to me at Jaysha)

Pay:
RM4, RM5,500.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

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