Customer Success Specialist

2 weeks ago

Brickfields, Malaysia Customer Connect Malaysia Full time

You will be serving the customers for one of the leading global e-commerce companies in playing the role of their #customersuccess specialist, giving the best customer experience, and exceeding all expectations in each touchpoint managed to ensure the highest level of satisfaction is received at the end of the touchpoint.

**Your Roles include**:

- Attending to incoming tickets promptly in a competent and professional manner
- Maintains customer records by updating account information
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Empower customers to self-serve and help users navigate the on-demand success resources
- Contributes to team effort by accomplishing related results as needed
- Provide accurate, valid, and complete information by using the right methods/tools such as Zendesk.
- Any other duties assigned by your immediate superior and the Company

**What you’ll need to succeed**:

- Ability to write fluently in Traditional Mandarin and English
- Superb listening skills and the proven ability to dig deeper to uncover customer’s true objectives.
- Able to work round-the-clock rotational shifts including Public Holidays and Weekends.
- Excellent organization, time management skills and empathetic personality to interact with a variety of internal and external stakeholders.
- Fresh graduates are strongly encouraged to apply

**Here’s what’s in for you**:

- You will become a part of an amazing culture with teammates who actually care about you.
- You will grow here more than anywhere else, that’s our promise.
- You’ll get to experience a lucrative and competitive remuneration package which includes visa and housing allowances (for expatriates)
- You’ll be covered with EPF, SOCSO, and medical benefits.
- You’ll skip daily rush on the roads and only need to take a train to work and home.
- You’ll be trained by professionals who live and breathe customer experience touchpoints.

**Job Types**: Full-time, Fresh graduate, Student job

**Salary**: RM3,200.00 - RM3,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Evening shift
- Fixed shift

Supplemental pay types:

- Attendance bonus
- Performance bonus

Ability to commute/relocate:

- KL Sentral: Reliably commute or planning to relocate before starting work (preferred)

**Language**:

- Mandarin (required)

Shift availability:

- Day Shift (preferred)
- Overnight Shift (preferred)
- Night Shift (preferred)

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