Mandarin Customer Service Executive

You will be serving the customers for one of the leading global e-commerce companies in playing the role of their #customersuccess specialist, giving the best customer experience, and exceeding all expectations in each touchpoint managed to ensure the highest level of satisfaction is received at the end of the touchpoint. **Your Roles include**: -...

You will be serving the customers for one of the leading global e-commerce companies in playing the role of their #customersuccess specialist, giving the best customer experience, and exceeding all expectations in each touchpoint managed to ensure the highest level of satisfaction is received at the end of the touchpoint. **Your Roles include**: -...

**CUSTOMER SERVICE ASSOCIATE** **Roles**: - Attend to incoming calls promptly, courteously in a competent and professional manner - Maintains customer records by updating account information - Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to...

**CUSTOMER SERVICE ASSOCIATE** **Roles**: - Attend to incoming calls promptly, courteously in a competent and professional manner - Maintains customer records by updating account information - Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to...

**Customer Success Specialist - Fresh Grads Encouraged to Apply** You will be serving the customers for one of the leading global e-commerce companies in playing the role of their #customersuccess specialist, giving the best customer experience, and exceeding all expectations in each touchpoint managed to ensure the highest level of satisfaction is received...

**LOCATION**: - KL Sentral **JOB SCOPE**: - Need to work in a team to achieve the required KPI elements and SLA. - Understanding scenarios, making decisions, and suggesting appropriate answers/solutions according to available resources. - Taking ownership to solve challenges faced by customers and clients' partners. - Exceeding customer expectation in...

Location: KL Sentral **Salary**: RM 4000 Operation hours: 24*7 rotational shift **Job Description**: - Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives - Build sustainable relationships and engage customers by taking the extra mile - Keep the customer’s privacy and protect customer...

**Immediate joiner preferred** **Fresh graduate are welcome** **_Working Hours: 24/7 Rotational Shift, 5 days work and 2 days off._** ***: **DUTIES AND RESPONSIBILITIES**: - Provide primarily customer service-based phone support to the client’s customers. - Activate and engage with client/customer whilst providing accurate information of customer’s...

**Requirements**: **Job Requirements**: - SPM with working experience. Diploma or Degree in any field. - Fresh Graduates are encourage to apply. - Good verbal and written communication skills. - Able to adapt in a fast-paced and stressful environment. - Motivated, energetic and driven work ethic. - Technical experience in Home Devices and/or Consumer...

Are you passionate about customer service and fluent in Mandarin? Look no further--we have an incredible opportunity for you at as a Telco Customer Service Representative and be a part of something big! Key Responsibilities: 1. Provide exceptional customer service to Mandarin-speaking clients through various communication channels. 2. Resolve customer...

To deliver excellent customer service and manage the needs of our clients through our communication channel (phone) - Understand and deliver business strategies and improve customer experience through excellent customer service. - Accountable for meeting individual (KPIs) and team goals - Continuously identify and support work process improvements and...

**JOB REQUIREMENTS**: - Excellent communication and writing skills in **Mandarin** and **English.**: - **SPM leavers and fresh graduates** are encouraged to apply. - Able to work on **rotational shifts.**: - Prior working experience in the **call service industry** will be an added advantage. - Good problem-solving skills and ability to perform in a...

Job Description: The Customer Service Professional's (CSP) role is to resolve customer complaints via phone. The CSP is required to greet customers warmly and ascertain problems or reasons for calling. The CSP is also required to assist customers with their inquiries. DUTIES AND RESPONSIBILITIES: - Interact with customers via telephone to provide...

**Responsibilities**: - Manage the operation of customer service on company platform, develop and execute operational strategies to enhance customer engagement and satisfaction. - Utilize user interactions and feedback data to identify customer needs and target audiences for personalized support. - Responsible for daily maintenance and problem-solving on...

**Location: KL Sentral (Accessible by LRT, MRT, KTM, Monorail)** **Job Descriptions**: - Responds to customer inquiries, concerns and requests regarding all products and services. - Answer customer inquiries regarding products and service questions; suggest information about other products and services. - Inform customers of sales promotions and services,...

**DUTIES AND RESPONSIBILITIES**: **Primary Job Functions**: - Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives. - Build sustainable relationships and engage customers by taking the extra mile - Keep the customer’s privacy and protect customer information. - Meet personal/team qualitative and...

Requirement: - Telco related experience is preferrable - Must be able to read speak and write in Mandarin Job details: Office location - KL Sentral Working hour - 24/7 rotational shift, Mon-Sun (5 Working day) Job description: - Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer...

**Responsibilities**: - Respond to customers' general queries, complaints/feedbacks in a timely and accurate way - Assist and resolve customers' inquiries with their mobile subscriptions, mobile plans, contract, mobile devices and monthly payments issues - Manage customer complaints and feedbacks accordingly **Requirements**: - SPM and above or...

**REQUIREMENTS**: 1. Excellent interpersonal, communication and influencing skills with the ability to communicate effectively with both internal and external customers both verbally and in writing. 2. Identifies and acts on opportunities to continually improve the customer experience. 3. Highly organised, logical and methodical approach to work with an...

**_Working Hours: 24/7 Rotational Shift, 5 days work and 2 days off._** ***: To provide premium customer support to the client’s customers. This support is provided by either phone or Chat Support which includes direct contact with the client, its customers and their support partners. **DUTIES AND RESPONSIBILITIES**: - Provide primarily customer...