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Telco Customer Service Representative(Mandarin

2 weeks ago

Brickfields, Malaysia REGENERATION RESOURCES Full time

Are you passionate about customer service and fluent in Mandarin? Look no further--we have an incredible opportunity for you at as a Telco Customer Service Representative and be a part of something big

Key Responsibilities:
1. Provide exceptional customer service to Mandarin-speaking clients through various communication channels.

2. Resolve customer inquiries, complaints, and technical issues promptly and efficiently.

3. Collaborate with other team members to ensure seamless customer support.

4. Demonstrate a deep understanding of our telco products and services to assist customers effectively.

5. Identify opportunities to upsell or cross-sell products to enhance customer experience and drive revenue.

Qualifications:
1. Fluent in Mandarin and proficient in English.

2. Excellent communication and interpersonal skills.

3. Customer-centric mindset with a passion for helping others.

4. Ability to work in a fast-paced environment and adapt to changing priorities.

5. Prior customer service experience is a plus, but not required.

**Salary**: RM2,500.00 - RM4,300.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- Customer Care Specialist: 1 year (required)

**Language**:

- Mandarin (required)
- English (required)