Customer Service Representative

**Customer Success Specialist - Fresh Grads Encouraged to Apply** You will be serving the customers for one of the leading global e-commerce companies in playing the role of their #customersuccess specialist, giving the best customer experience, and exceeding all expectations in each touchpoint managed to ensure the highest level of satisfaction is received...

We are seeking an exceptional team of Mandarin-speaking Customer Service Representatives to join our vibrant and rapidly growing organization. This is a rare opportunity to leverage your language skills and make a tangible difference in the lives of our valued distributors. **Responsibilities**: - Resolve inquiries promptly and efficiently, ensuring...

Job description - Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and...

**JOB SCOPE**: - Taking ownership to solve challenges faced by customers and clients' partners. - Exceeding customer expectation in terms of customer service & accurate information. - Working in a team to achieve the required KPI elements and SLA - Understanding scenarios, making decisions, and suggesting appropriate answers/solutions according to available...

Primary Job Functions: - The position only opens for Malaysian - Must possess excellent English communication skills - Provide primarily customer service based phone support to customers. - Activate and engage with client/customer whilst providing accurate information of customer’s issue at hand. - Accurately record and update customers’ cases into CRM...

**Job Summary**: As an experienced Customer Support Representative, you will provide our customers with product information and resolve any emerging issues that occur with accuracy and efficiency. **Responsibilities**: - Identify customer needs and assist them in using specific features and functionalities in the social media platform - Follow-up with...

**Salary**: Up to RM4,000.00 per month **Benefits**: - Opportunities for promotion Schedule: - Day shift - Rotational shift **Education**: - Diploma/Advanced Diploma (preferred) **Experience**: - customer service in BPO: 1 year (required) **Language**: - Mandarin? Compulsory (required) - Chinese (required) Ability to Commute: - KL Sentral...

Responsible for delivering exceptional customer service and ensuring outstanding experience for our customers across all touchpoints. - Providing exceptional customer service: You will be the primary point of contact for our customers, addressing their inquiries, complaints, and feedback. - Able to handle these interactions with empathy, patience, and...

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following project's documented call flows, work processes, data entry requirements, and complaint...

__ - Provide accurate info and resolve customer issues professionally. - Maintain strong product knowledge to support customer needs. - Collaborate with teams to improve processes and customer experience. - Demonstrate empathy and understanding when dealing with customers. - Assist with online/mobile banking and digital banking inquiries. - **Job...