Customer Success Specialist

You will be serving the customers for one of the leading global e-commerce companies in playing the role of their #customersuccess specialist, giving the best customer experience, and exceeding all expectations in each touchpoint managed to ensure the highest level of satisfaction is received at the end of the touchpoint. **Your Roles include**: -...

_**Main Responsibilities**_ - Contact churn customers and collect meaningful input from them while ensuring proper data tracking for reporting purposes. - Able to provide quick solutions & insights to customers on ways that could improve their overall user experience with our system. - Collect, analyse and distil feedbacks collected from customers to...

Job description **Immediate joiner preferred** **Fresh graduate are welcome** **_Working Hours: 24/7 Rotational Shift, 5 days work and 2 days off._** ***: **DUTIES AND RESPONSIBILITIES**: - Provide primarily customer service-based phone support to the client’s customers. - Activate and engage with client/customer whilst providing accurate information...

Job Details: - Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required Job Requirements: - Able to communicate effectively with customers in a friendly and polite manner following the clients processes -...

**Responsibilities**: - Answer customer enquiries and resolve customer issues in an efficient and timely manner - Help customers with issues related to the service, troubleshoot on the customer's behalf and solve the customer's problems to the best of your ability - Responding to customer complaints and implementing customer retention strategies in order to...

**Role: Senior Sourcing Talent Acquisition Specialist** **Location: KL Sentral (On-SITE, *NO REMOTE*)** **Responsibilities**: - Collaborate with recruiters and hiring managers to fully understand hiring requirements.** **- Analyze job descriptions to identify key skill sets and establish tailored talent pipelines.** **- Utilize talent intelligence...

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management...

**Company**:Top 10 Search Engine Company** **Position**:Marketing Specialist - Digital** **Location**:KL Sentral** **Salary**:RM5000 to RM6000** **Duration**:1 year contract** **Responsibilities**: - Develop and execute integrated marketing programs to find, attract, acquire and engage high value -advertisers. - Work closely with sales teams to...

**Position**: Customer Service Executive **Project**:Skin Care Project **Location**: Menara Shell, Brickfields **Job Type**: Full-time/Permanent **Responsibilities**: - Resolve customer issues with professionalism and empathy to ensure customer satisfaction. - Collaborate with other departments to address customer needs. **Remuneration Package**: -...

**Salary**: RM3,000.00 - RM3,800.00 per month Schedule: - Afternoon shift - Day shift - Night shift Ability to commute/relocate: - KL Sentral: Reliably commute or planning to relocate before starting work (required) Application Question(s): - Where are you currently located? - What kind of visa are you holding? - What's your nationality? - Are you able...