Mandarin- Customer Service Support

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management...

**Customer Success Specialist - Fresh Grads Encouraged to Apply** You will be serving the customers for one of the leading global e-commerce companies in playing the role of their #customersuccess specialist, giving the best customer experience, and exceeding all expectations in each touchpoint managed to ensure the highest level of satisfaction is received...

**Main duties/Responsibilities**: - Responds to inquiries from policy holders, providers and/or others for information and assistance. - Performs research to respond to inquiries and interprets policy provisions to determine most effective response. - Mails or routes claims forms and supporting documentation to various units for final processing. -...

***: **Primary Job Functions**: - Provide primarily customer service based phone support to ADC customers. - Activate and engage with client/customer whilst providing accurate information of customer’s issue at hand. - Accurately record and update customers’ cases into ADC’s CRM and trackers following appropriate processes. - Provide accurate and...

**_Working Hours: 24/7 Rotational Shift, 5 days work and 2 days off._** ***: To provide premium customer support to the client’s customers. This support is provided by either phone or Chat Support which includes direct contact with the client, its customers and their support partners. **DUTIES AND RESPONSIBILITIES**: - Provide primarily customer...

Title: Mandarin/Cantonese CS Project: Rider Service( Taiwan market) FUNCTION : Live Operations REPORTS to : Team Leader, Rider Service Joining date: 3-Feb-25 Headcount: 15 Location: KL Sentral Malaysia. **Salary**: RM3000 plus up to 500 shift allowance & 300 kpi Shift: 24/7 Rotational shift Note: At least an SPM holder Work set up: Work from home...

**Primary Job Functions**: - Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives. - Build sustainable relationships and engage customers by taking the extra mile - Keep the customer’s privacy and protect customer information. - Meet personal/team qualitative and quantitative targets. - Handle...

Role Title : Customer Service Executive (ACCA Mandarin) - Work From Office mode - Location : Plaza Sentral, KL Sentral (Easy Access to Public Transport (LRT/KTM, MRT, Monorail, ERL, Bus and E-hailing services) - Medical & Hospitalization entitlement - Training is provided - Fully vaccinated applicants only - Onboarding Date: December 2024 - Operation Hours :...

We are seeking an exceptional team of Mandarin-speaking Customer Service Representatives to join our vibrant and rapidly growing organization. This is a rare opportunity to leverage your language skills and make a tangible difference in the lives of our valued distributors. **Responsibilities**: - Resolve inquiries promptly and efficiently, ensuring...

*Vacancy: Chat Support - Mandarin Speaker* Location: KL Sentral, Malaysia **Salary**: RM4100 Language: Mandarin + English Working Hour: 24*7 Rotational Education/Requirement: Diploma and Bachelor’s Degree (Fresh Graduate) or SPM with 2 years of CS experiences Joining Date : ASAP *Headcount: 10 *Job Summary:* - Understand customer enquiries and...