Chat Support

14 hours ago


Brickfields, Malaysia TCOC NG Limited Full time

*Vacancy: Chat Support - Mandarin Speaker*

Location: KL Sentral, Malaysia

**Salary**: RM4100

Language: Mandarin + English

Working Hour: 24*7 Rotational

Education/Requirement: Diploma and Bachelor’s Degree (Fresh Graduate) or SPM with 2 years of CS experiences Joining Date : ASAP

*Headcount: 10

*Job Summary:*
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native.

Pay: RM4,100.00 per month

**Language**:

- Mandarin (required)
- English (required)


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