Social Media Mandarin-speaking Chat Support

Job Summary:
We are seeking highly skilled Mandarin-speaking Chat Support Representatives to join our dynamic team. As a Chat Support Representative, you will play a crucial role in providing exceptional customer service and technical support to our diverse user base. Your fluency in Mandarin and ability to effectively communicate complex technical information will be instrumental in resolving customer queries and ensuring overall customer satisfaction. Join us in creating positive user experiences and becoming a vital part of our global support network.

**Responsibilities**:
1. Provide exceptional customer service through chat-based interactions while maintaining a friendly and professional tone.

2. Respond to customer inquiries promptly and accurately, addressing their concerns and resolving technical issues effectively.

3. Identify, troubleshoot, and resolve user issues in a timely manner, ensuring that customers receive proper guidance and assistance.

4. Communicate complex technical information in a clear and concise manner, tailored to customers' varying levels of technical understanding.

5. Collaborate effectively with cross-functional teams to escalate and resolve complex customer issues that require further assistance.

6. Document and track customer issues, ensuring accurate and detailed records are maintained for future reference.

7. Stay up-to-date with product features, updates, and policies to provide accurate information and support to customers.

8. Proactively identify trends or patterns in customer queries to propose solutions for improving user experiences and product offerings.

9. Contribute to a positive team environment by sharing knowledge, insights, and best practices with colleagues.

**Requirements**:
1. Fluency in Mandarin (written and verbal) is essential, as the role primarily involves supporting Mandarin-speaking users.

2. Excellent written communication skills in both Mandarin and English to effectively assist and empathize with our diverse user base.

4. Strong technical aptitude to understand and troubleshoot complex issues related to our product offerings.

5. Exceptional problem-solving skills with the ability to think creatively and deliver tangible solutions.

6. Effective time management and organizational skills to prioritize and manage multiple customer inquiries simultaneously.

7. Adaptability and resilience in dealing with challenging customer situations, maintaining a calm and positive demeanor.

8. Ability to work autonomously and as part of a team, displaying a strong sense of initiative, responsibility, and accountability.

9. Familiarity with popular social media platforms and their functionalities.

10. A customer-centric mindset and passion for delivering exceptional service that exceeds customer expectations.

工作职责：
- 通过电子聊天和邮件提供与相关的技术支持和客户服务，为客户解答各类产品和服务问题。
- 理解客户的需求，并以友善和专业的态度提供准确的技术解决方案。
- 协助客户在平台上完成各种操作和设置，并解释相关功能和政策。
- 及时记录并跟进客户的问题，并与内部团队协作解决复杂问题。
- 确保与客户的沟通准确无误，并维护良好的客户关系。

基本要求：
- 流利的普通话口语和书面表达能力，能够准确理解和沟通客户需求。
- 具备良好的中文和英文阅读及写作能力，以便处理相关文件和文件记录。
- 具备对科技和社交媒体的兴趣和了解，并对在线客户支持流程有一定了解。
- 出色的问题解决能力和逻辑思维能力，能够在压力下保持沉着冷静。
- 具备良好的团队合作精神，能够与不同部门的同事紧密合作，共同解决问题。
- 具备卓越的时间管理和组织能力，能够高效地处理多个任务和项目。
- 具备良好的沟通和人际交往能力，能够建立积极的客户关系，解决纠纷并解答问题。

我们提供：
- 具有竞争力的薪资和福利制度。
- 提供全面的培训和发展机会，让您不断提升专业能力。
- 优秀的团队氛围和积极的工作环境。
- 与全球一流科技公司合作的机会，为您的职业发展提供广阔的舞台。

请注意，此职位描述仅供参考，具体要求将由招聘方在面试过程中通知。

**Salary**: RM1,800.00 - RM4,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus

**Language**:

- Mandarin (required)

Ability to Commute:

- KL Sentral (required)

Ability to Relocate:

- KL Sentral: Relocate before starting work (required)