Chat Support Executive

6 days ago


Brickfields, Malaysia KAALI HR SDN BHD Full time

**We are hiring for**

**Job title**:Chat Support (non voice account)

**Location**: KL Sentral (walking distance from LRT KL Sentral)

**Salary**: RM3500-RM5400 (++ with additional KPI bonus)

**Job Description:

- **
- Respond to any enquires from customer accurately and in a timely manner
- Answer ,track and manage customers escalations and/or complaints
- Satisfy customers' need and ensure all SLAs are met accordingly
- must provide a high level of professionalism and competent customer service

**Job Requirements**:

- Able to read, write and speak fluently and spontaneously in both Mandarin and English
- SPM leaver and Fresh graduates are welcome to apply
- Must be willing to work in rotational shifts and public holidays (not mandatory)
- Able to communicate effectively with customers in a friendly and polite manner

**Job Types**: Full-time, Fresh graduate

Pay: RM3,500.00 - RM5,400.00 per month

**Benefits**:

- Professional development

Schedule:

- Holidays
- Monday to Friday
- Rotational shift
- Weekend jobs

Supplemental Pay:

- Performance bonus

**Language**:

- Mandarin (required)


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