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Customer Service Executive

2 weeks ago

Brickfields, Malaysia eTeam Workforce Full time

**_Working Hours: 24/7 Rotational Shift, 5 days work and 2 days off._**

***:
To provide premium customer support to the client’s customers. This support is provided by either phone or Chat Support which includes direct contact with the client, its customers and their support partners.

**DUTIES AND RESPONSIBILITIES**:

- Provide primarily customer service-based phone support to the client’s customers.
- Activate and engage with client/customer whilst providing accurate information of customer’s issue at hand.
- Accurately record and update customers’ cases into the client’s CRM and trackers following appropriate processes.
- Provide accurate and understandable information to all customers and support partners.
- Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases.
- Ensure all follow ups are done in a timely manner.
- Ensure all SLA’s are met appropriately.
- Maintain high level of customer satisfaction whilst maintain a professional manner.
- Be familiar with all policy, processes, and product knowledge and escalation paths.
- Remain polite, patient and courteous with customer throughout the experience.
- Ensure the end-to-end experience for all customers is at a high level of customer satisfaction

**Requirements**:

- Min 1 year experience in customer service and related role
- Must able to communicate in Mandarin (speak, read and write)
- Able to work in rotational shift
- Preferably Chinese Applicants

**Job Types**: Full-time, Permanent

**Salary**: RM3,800.00 - RM4,500.00 per month

Schedule:

- Day shift
- Evening shift
- Night shift
- Rotational shift

Ability to commute/relocate:

- KL Sentral: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer support: 1 year (required)

**Language**:

- Mandarin (required)
- English (required)