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Customer Service Officer

3 weeks ago

Brickfields, Malaysia Agensi Pekerjaan Career International FOS Sdn Bhd Full time

Job Details:

- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required

Job Requirements:

- Able to communicate effectively with customers in a friendly and polite manner following the clients processes
- **Able to read, write, and speak fluently and spontaneously in both English and, Mandarin**:

- **Open for SPM (minimum 1 year in CS)**:

- **Open for fresh graduate (Diploma and Degree)**

Pay: RM4,500.00 - RM6,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
- Rotational shift

Supplemental Pay:

- Yearly bonus

Ability to commute/relocate:

- KL Sentral: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (required)