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Junior Customer Success Executive

2 weeks ago

Brickfields, Malaysia Info Tech Systems Integrators (M) Sdn Bhd Full time

_**Main Responsibilities**_
- Contact churn customers and collect meaningful input from them while ensuring proper data tracking for reporting purposes.
- Able to provide quick solutions & insights to customers on ways that could improve their overall user experience with our system.
- Collect, analyse and distil feedbacks collected from customers to stakeholder for further service and product improvements.
- Any other ad hoc duties as assigned from your Management.
- **Main Requirements**_
- Have at least 2 years’ experience in Customer Success/Service/Experience is preferred.
- Strong critical thinking and problem-solving skills.
- Able to communicate verbally & writing in English and Malay fluently.
- Able to quickly analyse data trends & patterns.
- Excellent proficiency in Microsoft Excel / Google Sheets (VLOOKUP, QUERY, Pivot table etc)
- Able to remain calm & collected under pressure.
- Fast learner and is able to adapt to steep learning curve.
- Applicants must be willing to work in _**Q Sentral.**_

**Salary**: RM3,000.00 - RM4,000.00 per month

**Experience**:

- Customer service: 2 years (required)

**Language**:

- Mandarin (required)
- English (required)