Customer Service Executive

**Customer Success Specialist - Fresh Grads Encouraged to Apply** You will be serving the customers for one of the leading global e-commerce companies in playing the role of their #customersuccess specialist, giving the best customer experience, and exceeding all expectations in each touchpoint managed to ensure the highest level of satisfaction is received...

Job description We're Hiring Customer Service Executive (Mandarin or Cantonese) Basic Salary: RM3300 - RM4000 Work Type: Permanent Role Working days: 5 days a week, 2 days off (rotational basis) Working hours: 8 hours (rotational shift basis) **Job Description**: Answer inbound calls / chats from customers. Assist customers by providing the right...

**ROLE**:Customer Service Executive Mandarin & Cantonese (+ Basic English) **PROJECT**: TBC (Entertainment industry worldwide ticketing platform) **LOCATION**: - KL Sentral **JOB SCOPE**: 职位类型：全职, 其他 薪资： RM3,600.00至RM4,000.00（每月 ） 工作语言: - 中文 (必填) - 流利英文 (必填)

Role Title : Customer Service Executive (ACCA Mandarin) - Work From Office mode - Location : Plaza Sentral, KL Sentral (Easy Access to Public Transport (LRT/KTM, MRT, Monorail, ERL, Bus and E-hailing services) - Medical & Hospitalization entitlement - Training is provided - Fully vaccinated applicants only - Onboarding Date: December 2024 - Operation Hours :...

**Salary**: Up to RM4,000.00 per month **Benefits**: - Opportunities for promotion Schedule: - Day shift - Rotational shift **Education**: - Diploma/Advanced Diploma (preferred) **Experience**: - customer service in BPO: 1 year (required) **Language**: - Mandarin? Compulsory (required) - Chinese (required) Ability to Commute: - KL Sentral...

**_Working Hours: 24/7 Rotational Shift, 5 days work and 2 days off._** ***: To provide premium customer support to the client’s customers. This support is provided by either phone or Chat Support which includes direct contact with the client, its customers and their support partners. **DUTIES AND RESPONSIBILITIES**: - Provide primarily customer...

Responsible for delivering exceptional customer service and ensuring outstanding experience for our customers across all touchpoints. - Providing exceptional customer service: You will be the primary point of contact for our customers, addressing their inquiries, complaints, and feedback. - Able to handle these interactions with empathy, patience, and...

**Requirements**: - Strong communication and interpersonal skills - Ability to speak in English and Bahasa Malaysia Fluently, for Mandarin Speaker will receive additional up to RM350 (based on job order) - Able to work Overtime. - Must be** fully vaccinated with booster**: - Required to work during the hybrid shift, Public holidays & weekends online. -...

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following project's documented call flows, work processes, data entry requirements, and complaint...

**LOCATION**: - KL Sentral **JOB SCOPE**: - Need to work in a team to achieve the required KPI elements and SLA. - Understanding scenarios, making decisions, and suggesting appropriate answers/solutions according to available resources. - Taking ownership to solve challenges faced by customers and clients' partners. - Exceeding customer expectation in...