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Customer Service L Live Chat
2 weeks ago
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements:
- Degree, or equivalent.
- Min 1 year of customer service experience
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
**Job Types**: Full-time, Permanent
**Salary**: RM3,300.00 - RM3,800.00 per month
Schedule:
- Rotational shift
Supplemental Pay:
- Performance bonus
Application Question(s):
- Notice period
**Education**:
- Diploma/Advanced Diploma (required)
**Experience**:
- Customer Care Specialist: 1 year (required)
- Live Chat: 1 year (required)
