Chat Support L Shift Rotation L Good Eng

5 days ago


Brickfields, Malaysia Agensi Pekerjaan Times Management Consultancy Sdn Bhd Full time

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

- Degree, or equivalent.
- Min 1 year of customer service experience
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.

**Job Types**: Full-time, Permanent

**Salary**: RM3,300.00 - RM3,800.00 per month

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus

Application Question(s):

- Notice period

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Customer Care Specialist: 1 year (required)


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