Travel Customer Services Representative

3 days ago

Brickfields, Malaysia REGENERATION RESOURCES Full time

As a leading provider of travel services, we are committed to creating unforgettable travel experiences for our clients. Our team is composed of passionate individuals who share a love for exploring the world and providing exceptional customer support.

As a Travel Customer Services Representative (Mandarin Speaking), you will be the voice of our agency, providing our Mandarin-speaking clients with unparalleled support. Your responsibilities will include:

- **Providing personalized trip planning**: Assisting clients with creating customized itineraries that meet their unique preferences and needs.
- **Handling bookings and reservations**: Facilitating travel arrangements such as flights, accommodations, tours, and activities.
- **Providing post-booking support**: Addressing customer concerns and ensuring a smooth and enjoyable travel experience.
- **Maintaining client relationships**: Building rapport with clients, understanding their travel preferences, and providing ongoing support throughout their journey.
- **Staying up-to-date with travel industry trends**: Familiarizing yourself with the latest destinations, travel regulations, and travel technology.

**Qualifications**
- Native proficiency in Mandarin (written and spoken)
- Excellent communication and interpersonal skills
- Strong customer service orientation and a genuine desire to help others
- Knowledge of the travel industry and destination expertise preferred
- Ability to work independently, manage time effectively, and handle multiple tasks simultaneously
- Proficiency in Microsoft Office Suite (especially Outlook and Excel)
- Ability to work flexible hours, including weekends and evenings

作为一家领先的旅行服务提供商，我们致力于为客户创造难忘的旅行体验。我们的团队由充满激情的个人组成，他们热爱探索世界并提供卓越的客户支持。

**职位描述**

作为一名旅行客户服务代表（普通话），您将成为我们机构的代言人，为我们的普通话客户提供无与伦比的支持。您的职责包括：
- **接听电话和电子邮件：**快速有效地响应客户查询，提供信息，解决问题并提供个性化的旅行建议。
- **提供个性化的旅行计划：**协助客户创建符合其独特偏好和需求的定制行程。
- **处理预订和安排：**促成航班、住宿、旅游和活动等旅行安排。
- **提供预订后支持：**解决客户疑虑，确保顺畅且愉快的旅行体验。
- **维护客户关系：**与客户建立融洽关系，了解他们的旅行偏好，并在整个旅程中提供持续支持。
- **紧跟旅游业趋势：**熟悉最新的目的地、旅行法规和旅行技术。

**任职资格**
- 普通话母语水平（读写）
- 优秀的沟通和人际交往能力
- 强烈的客户服务意识和真诚的助人之心
- 了解旅游业和目的地专业知识优先
- 能够独立工作、有效管理时间并同时处理多项任务
- 熟练掌握 Microsoft Office 套件（尤其是 Outlook 和 Excel）
- 能够弹性工作，包括周末和晚上

**Salary**: RM2,500.00 - RM4,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- Customer Care Specialist: 1 year (required)

**Language**:

- Mandarin (required)
- English (required)

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