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Customer Service Executive
3 weeks ago
**JOB SCOPE**:
- Respond to customers' general queries, complaints/feedbacks in a timely and accurate way
- Assist and resolve customers' inquiries with their mobile subscriptions, mobile plans, contract, mobile devices and monthly payments issues
- Manage customer complaints and feedbacks accordingly
**REQUIREMENTS**:
- Minimum SPM education level
- 6 months and above experience in Customer Service (Telco Preferred)
- Must be able to speak and write Mandarin fluently
**Salary**: Up to RM5,000.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Night shift
- Rotational shift
Supplemental pay types:
- Attendance bonus
- Performance bonus
Application Question(s):
- Can you speak and write Mandarin fluently?
- What is your expected salary?
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)