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Customer Service

3 weeks ago

Brickfields, Malaysia AsiaPacTalents Full time

Our company represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and Society to Rise. They focused on leveraging next-generation technologies including 5G, Blockchain, Cybersecurity, Artificial Intelligence, and more, to enable end-to-end digital transformation for global customers. Their focus now lies in developing alternate energy sources because we believe energy conservation will play a huge role in ensuring a better future - for not just our country and communities, but the entire world.

**Functions**:

- Handling customer inquiries, complaints and feedback with empathy, patience and professionalism.
- Identify and understand the unique needs of customers and provide tailored solutions to their problems.
- Work closely with other teams to improve the overall customer experience, identifying pain points and developing strategies to address them.
- Responsible for implementing changes to improve customer satisfaction and loyalty.
- Responsible measuring customer satisfaction, analyze customer feedback to improve the company's offerings.
- Collaborate with other teams, such as marketing, sales and product development for communicating customer insights to inform their decision-making.

**Requirements**:

- SPM, Diploma holder or higher is preferred.
- Minimum 1 year relevance working experience in a voice channel in customer service.
- Available to work on a rotational shift.
- Excellent verbal and written communication skills, strong in time management skills and problem-solving skills.
- Proficiency in Microsoft Office and the ability to learn new software quickly.
- Upsell or cross-sell products and services.
- Training provided.
- Experience in telco industry and serving Singapore market will be an added advantage.

**KL Based Interview (Process within 24 to 48 hours)**

**Work treatment + explanation**:
**Contact Us**
Phone Number: 012 378 8167 (MH)

**Job Type**: Permanent

**Salary**: RM4,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)