Customer Service

**Customer Success Specialist - Fresh Grads Encouraged to Apply** You will be serving the customers for one of the leading global e-commerce companies in playing the role of their #customersuccess specialist, giving the best customer experience, and exceeding all expectations in each touchpoint managed to ensure the highest level of satisfaction is received...

**Salary**: Up to RM4,000.00 per month **Benefits**: - Opportunities for promotion Schedule: - Day shift - Rotational shift **Education**: - Diploma/Advanced Diploma (preferred) **Experience**: - customer service in BPO: 1 year (required) **Language**: - Mandarin? Compulsory (required) - Chinese (required) Ability to Commute: - KL Sentral...

Responsible for delivering exceptional customer service and ensuring outstanding experience for our customers across all touchpoints. - Providing exceptional customer service: You will be the primary point of contact for our customers, addressing their inquiries, complaints, and feedback. - Able to handle these interactions with empathy, patience, and...

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following project's documented call flows, work processes, data entry requirements, and complaint...

__ - Provide accurate info and resolve customer issues professionally. - Maintain strong product knowledge to support customer needs. - Collaborate with teams to improve processes and customer experience. - Demonstrate empathy and understanding when dealing with customers. - Assist with online/mobile banking and digital banking inquiries. - **Job...

Customer Service: Greeting customers, assisting with product inquiries, and providing a positive shopping experience. Sales Transactions: Processing payments, handling returns, and managing inventory. Store Maintenance: Keeping the store tidy, restocking shelves, and ensuring proper displays Whatazapp 0197552201 Aaron Rao Pay: RM2,000.00 - RM2,500.00 per...

**Responsibilities**: - Source new sales opportunities through inbound lead follow-up and outbound cold calls (leads are provided by the company) - Understand customer needs and requirements. - Close sales and achieve monthly/quarterly quotas. - Contribute to team effort by accomplishing related results as needed. - Build and funnel sales opportunities via...

**DUTIES AND RESPONSIBILITIES**: - Professionally Interact with customers via voice (end-to-end handling of calls) as part of the inbound and outbound function to provide information and assistance Escalated complaints or requests via Service Requests & Trouble Tickets - Cross-selling of all products and services including all upgrades for products &...

Job description - Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and...

***: **Primary Job Functions**: - Provide primarily customer service based phone support to ADC customers. - Activate and engage with client/customer whilst providing accurate information of customer’s issue at hand. - Accurately record and update customers’ cases into ADC’s CRM and trackers following appropriate processes. - Provide accurate and...