Customer Service Representatives for Chat
2 weeks ago
Job description
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the social media processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language
**Job Types**: Full-time, Permanent
**Salary**: RM1,200.00 - RM4,300.00 per month
**Benefits**:
- Health insurance
Schedule:
- Rotational shift
**Education**:
- Bachelor's (required)
**Experience**:
- Customer Care Specialist: 1 year (required)
**Language**:
- Mandarin (required)
- English (required)
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