Customer Service Representatives for Chat

2 weeks ago


Brickfields, Malaysia Agensi Perkerjaan Regeneration Resources Sdn Bhd Full time

Job description
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the social media processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language

**Job Types**: Full-time, Permanent

**Salary**: RM1,200.00 - RM4,300.00 per month

**Benefits**:

- Health insurance
Schedule:

- Rotational shift

**Education**:

- Bachelor's (required)
**Experience**:

- Customer Care Specialist: 1 year (required)

**Language**:

- Mandarin (required)
- English (required)



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