Customer Service Executive-mandarin Speaker

1 week ago


Brickfields, Malaysia Eteam Workforce Full time

**Immediate joiner preferred**

**Fresh graduate are welcome**

**_Working Hours: 24/7 Rotational Shift, 5 days work and 2 days off._**

***:
**DUTIES AND RESPONSIBILITIES**:

- Provide primarily customer service-based phone support to the client’s customers.
- Activate and engage with client/customer whilst providing accurate information of customer’s issue at hand.
- Accurately record and update customers’ cases into the client’s CRM and trackers following appropriate processes.
- Provide accurate and understandable information to all customers and support partners.
- Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases.
- Ensure all follow ups are done in a timely manner.
- Ensure all SLA’s are met appropriately.
- Maintain high level of customer satisfaction whilst maintain a professional manner.
- Be familiar with all policy, processes, and product knowledge and escalation paths.
- Remain polite, patient and courteous with customer throughout the experience.
- Ensure the end-to-end experience for all customers is at a high level of customer satisfaction

**Requirements**:

- Min 1 year experience in customer service and related role
- Must able to communicate in English and Mandarin (speak, read and write) in both language **(mandatory)**
- Able to work in rotational shift
- Preferably Chinese Applicants only needed for this role

**Job Types**: Full-time, Permanent

**Salary**: RM3,000.00 - RM3,500.00 per month

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Night shift
- Rotational shift

Ability to commute/relocate:

- KL Sentral: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (required)
- English (required)



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