Customer Service Executive

2 weeks ago

Brickfields, Malaysia Agensi Pekerjaan Asia Recruit Sdn Bhd Full time

**Requirements**:

- SPM/ STPM, Diploma/ Advanced Diploma holder or equivalent certificate holder with experiences.
- ** Degree Fresh are encouraged to apply.**:

- ** Strong communication skills of written and spoken English and Mandarin language is required.**:

- Cantonese speaker is an added advantage.
- Willing to work on **shift rotational shift basis.** Shift Allowance will be provided.
- Good interpersonal and communication skills.
- ** Willing to work in KL Sentral.**

**Responsibilities**:
**Industries: BPO**
- Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures.
- Identifies and escalates difficult and complex issues to senior team members.
- Maintains a positive, empathetic and professional attitude towards customer.
- Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system.
- Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions.
- Liaises with external vendors and service operators to fulfill booking changes
- Keeps updated with company procedures and processes.
- Shares customer feedback with relevant departments for further improvements

**Benefits**:

- Attractive remuneration (Fixed, Variable & Benefits)
- ** Shift Allowance/ Language Allowance/ KPI Allowance**:

- 5 Day work with 2 day off in a week.
- Training will be provided.

Additional Benefits
- Training Provided
- 5 Working Days
- Allowance Provided

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