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Customer Service Executive

2 weeks ago

Brickfields, Malaysia SRG Asia Pacific Sdn. Bhd. Full time

**REQUIREMENTS**:
1. Excellent interpersonal, communication and influencing skills with the ability to communicate effectively with both internal and external customers both verbally and in writing.

2. Identifies and acts on opportunities to continually improve the customer experience.

3. Highly organised, logical and methodical approach to work with an emphasis on accuracy and attention to detail.

4. Experience of dealing with large volumes of work under pressure to meet tight deadlines whilst dealing with competing priorities.

5. Demonstrate the ability to use their own initiative.

7. A good team player able to show flexibility and adaptability in a fast moving environment.

8. Identifies and acts on opportunities to improve the customer experience.

9. Demonstrate and maintain a positive attitude for work and encourages others to do the same.

10. A professional approach with the ability to establish creditability quickly both across the organisation and externally.

**Principal Accountabilities**:
3. Application processing; basic products only (renewals)

4. Ensure the highest quality of service is provided at all times, with strict adherence to agreed service levels.

5. Be an ambassador for ACCA treating all internal and external customers with respect and in a professional manner at all times.

6. Contribute to the continuous improvement of current customer processes and procedures.

**Salary**: RM3,300.00 - RM3,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Attendance bonus
- Commission pay
- Performance bonus

Ability to commute/relocate:

- KL Sentral: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)