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Customer Service Executive Mandarin Speaker Fresh

2 weeks ago

Brickfields, Malaysia Agensi Pekerjaan Skillset Sdn. Bhd. Full time

**JOB REQUIREMENTS**:

- Excellent communication and writing skills in **Mandarin** and **English.**:

- **SPM leavers and fresh graduates** are encouraged to apply.
- Able to work on **rotational shifts.**:

- Prior working experience in the **call service industry** will be an added advantage.
- Good problem-solving skills and ability to perform in a high-paced working environment.
- Age group up to 45 years old.

**JOB DESCRIPTION**:

- Perform all procedures accurately, including following the SOP of call flows, work processes, data entry requirements, and complaint management processes.
- Demonstrate a strong customer service orientation and take responsibility for ensuring customer satisfaction.
- Maintain a high level of professionalism and effective customer service.
- Ensure all SLAs are met accordingly.

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM3,200.00 - RM4,100.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Attendance bonus
- Overtime pay
- Performance bonus

**Education**:

- STM/STPM (preferred)

**Language**:

- Mandarin (preferred)