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Mandarin Customer Service

2 weeks ago

Brickfields, Malaysia Language Talent Solutions Full time

Location: KL Sentral

**Salary**: RM 4000

Operation hours: 24*7 rotational shift

**Job Description**:

- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Keep the customer’s privacy and protect customer information
- Meet personal/team qualitative and quantitative targets
- Handle simple to difficult inquiries in a given span of time
- Manage different types of callers in a given span of time
- Achieve the given metrics in accordance to the center’s commitment to client
- Manage and resolve customer complaints
- Identify and escalate issues to supervisors

**Requirements**:
1. SPM or above
2. Minimum 1 year experience in BPO customer service
3. Fluent in Mandarin & English

**Job Types**: Full-time, Permanent

**Salary**: RM4,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

**Experience**:

- Customer Care Specialist: 1 year (required)