Mandarin Customer Service Executive

You will be serving the customers for one of the leading global e-commerce companies in playing the role of their #customersuccess specialist, giving the best customer experience, and exceeding all expectations in each touchpoint managed to ensure the highest level of satisfaction is received at the end of the touchpoint. **Your Roles include**: -...

**CUSTOMER SERVICE ASSOCIATE** **Roles**: - Attend to incoming calls promptly, courteously in a competent and professional manner - Maintains customer records by updating account information - Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to...

**CUSTOMER SERVICE ASSOCIATE** **Roles**: - Attend to incoming calls promptly, courteously in a competent and professional manner - Maintains customer records by updating account information - Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to...

**CUSTOMER SERVICE ASSOCIATE** **Roles**: - Attend to incoming calls promptly, courteously in a competent and professional manner - Maintains customer records by updating account information - Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to...

**CUSTOMER SERVICE ASSOCIATE** **Roles**: - Attend to incoming calls promptly, courteously in a competent and professional manner - Maintains customer records by updating account information - Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to...

**ROLE**:Customer Service Executive Mandarin (+ Basic English) **LOCATION**: - KL Sentral **JOB SCOPE**: 职位类型：全职, 其他 薪资： RM3,000.00至RM4,000.00（每月 ） 工作语言: - 中文 (必填) - 流利英文 (必填)

**_Requirements_** - Mandarin speaking and writing is a must. - Posses a high level of social intelligence in executing the given tasks. - Previous working experience in customer service, or customer service related fields is an added advantage but not essential - Good communication and interpersonal skills. - Multilingual, excellent command in English and...

**JOB SCOPE**: - Respond to customers' general queries, complaints/feedbacks in a timely and accurate way - Assist and resolve customers' inquiries with their mobile subscriptions, mobile plans, contract, mobile devices and monthly payments issues - Manage customer complaints and feedbacks accordingly **REQUIREMENTS**: - Minimum SPM education level - 6...

Job description We're Hiring Customer Service Executive (Mandarin or Cantonese) Basic Salary: RM3300 - RM4000 Work Type: Permanent Role Working days: 5 days a week, 2 days off (rotational basis) Working hours: 8 hours (rotational shift basis) **Job Description**: Answer inbound calls / chats from customers. Assist customers by providing the right...

_**JOB SCOPE**_ - Solving customer issue for Facebook or Instagram from the customers - **Requirement **_ SPM and above - Experience in Customer Service - Excellent English & Mandarin communication (verbal & written) skills. Salary package basic : RM4100 kpi allowance nightshift allowance **Job Types**: Full-time, Permanent, Fresh graduate Pay: RM4,100.00...

**LOCATION**: - KL Sentral **JOB SCOPE**: - Need to work in a team to achieve the required KPI elements and SLA. - Understanding scenarios, making decisions, and suggesting appropriate answers/solutions according to available resources. - Taking ownership to solve challenges faced by customers and clients' partners. - Exceeding customer expectation in...

**Responsibilities**: - Manage the operation of customer service on company platform, develop and execute operational strategies to enhance customer engagement and satisfaction. - Utilize user interactions and feedback data to identify customer needs and target audiences for personalized support. - Responsible for daily maintenance and problem-solving on...

**_Working Hours: 24/7 Rotational Shift, 5 days work and 2 days off._** ***: To provide premium customer support to the client’s customers. This support is provided by either phone or Chat Support which includes direct contact with the client, its customers and their support partners. **DUTIES AND RESPONSIBILITIES**: - Provide primarily customer...

**Immediate joiner preferred** **Fresh graduate are welcome** **_Working Hours: 24/7 Rotational Shift, 5 days work and 2 days off._** ***: **DUTIES AND RESPONSIBILITIES**: - Provide primarily customer service-based phone support to the client’s customers. - Activate and engage with client/customer whilst providing accurate information of customer’s...

Are you passionate about customer service and fluent in Mandarin? Look no further--we have an incredible opportunity for you at as a Telco Customer Service Representative and be a part of something big! Key Responsibilities: 1. Provide exceptional customer service to Mandarin-speaking clients through various communication channels. 2. Resolve customer...

To deliver excellent customer service and manage the needs of our clients through our communication channel (phone) - Understand and deliver business strategies and improve customer experience through excellent customer service. - Accountable for meeting individual (KPIs) and team goals - Continuously identify and support work process improvements and...

Job Description: The Customer Service Professional's (CSP) role is to resolve customer complaints via phone. The CSP is required to greet customers warmly and ascertain problems or reasons for calling. The CSP is also required to assist customers with their inquiries. DUTIES AND RESPONSIBILITIES: - Interact with customers via telephone to provide...

**Location: KL Sentral (Accessible by LRT, MRT, KTM, Monorail)** **Job Descriptions**: - Responds to customer inquiries, concerns and requests regarding all products and services. - Answer customer inquiries regarding products and service questions; suggest information about other products and services. - Inform customers of sales promotions and services,...

**JOB REQUIREMENTS**: - Excellent communication and writing skills in **Mandarin** and **English.**: - **SPM leavers and fresh graduates** are encouraged to apply. - Able to work on **rotational shifts.**: - Prior working experience in the **call service industry** will be an added advantage. - Good problem-solving skills and ability to perform in a...

* - Answering or making outbound transactions to customers to learn about and address their needs, complaints, or other issues with products or services. - Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued. - Engaging in active listening with customers, confirming or...