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Customer Success Specialist

3 weeks ago

Brickfields, Malaysia Customer Connect Malaysia Full time

You will be serving the customers for one of the leading global e-commerce companies in playing the role of their #customersuccess specialist, giving the best customer experience, and exceeding all expectations in each touchpoint managed to ensure the highest level of satisfaction is received at the end of the touchpoint. Your Roles include:

- Attending to incoming tickets promptly in a competent and professional manner
- Maintain customer records by updating account information
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Empower customers to self-serve and help users navigate the on-demand success resources
- Contributes to team effort by accomplishing related results as needed
- Provide accurate, valid, and complete information by using the right methods/tools such as Zendesk.
- Any other duties assigned by your immediate superior and the Company
- What you’ll need to succeed:_
- **Ability to speak and write fluently in French and English**:

- Superb listening skills and the proven ability to dig deeper to uncover customer’s true objectives.
- Able to work round-the-clock rotational shifts including Public Holidays and Weekends.
- Excellent organization, time management skills and empathetic personality to interact with a variety of internal and external stakeholders.
- Fresh graduates are strongly encouraged to apply

Here’s what’s in for you:

- You will become a part of an amazing culture with teammates who actually care about you.
- You will grow here more than anywhere else, that’s our promise.
- You’ll get to experience a lucrative and competitive remuneration package which includes visa and housing allowances (for expatriates)
- You’ll be covered with EPF & SOCSO (for Malaysian citizens), and medical benefits.
- You’ll skip daily rush on the roads and only need to take a train to work and home.
- You’ll be trained by professionals who live and breathe customer experience touchpoints.

**Job Types**: Full-time, Fresh graduate, Student job

**Salary**: RM4,500.00 - RM5,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Evening shift
- Fixed shift

Supplemental pay types:

- Attendance bonus
- Performance bonus