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Customer Service Representative
2 weeks ago
DUTIES AND RESPONSIBILITIES:
- Professionally Interact with customers via voice (end to end handling of calls) as part of inbound and outbound function to provide information and assistance
- Escalated complaints or requests via Service Requests & Trouble Tickets
- Cross-selling of all products and services including all upgrades for product & packages
- Spin-gating attempt for customers who request to downgrade their packs
- Achieve productivity standards and goals while maintaining the highest level of customer service
- Undertake any other duties as-and-when assigned by the Management
- You will be accountable for meeting individual (KPIs) and team goals
Contract length: 12 months
**Salary**: RM2,200.00 - RM2,600.00 per month
**Benefits**:
- Health insurance
- Parental leave
Schedule:
- Day shift
- Night shift
- Weekend jobs
Ability to commute/relocate:
- KL Sentral: Reliably commute or planning to relocate before starting work (required)
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- Mandarin (preferred)
- Bahasa (preferred)
**Salary**: RM2,300.00 - RM2,600.00 per month
**Benefits**:
- Health insurance
- Parental leave
Schedule:
- Day shift
- Night shift
- Weekend jobs
Supplemental pay types:
- Commission pay
