Airline Platform Customer Service Representative

2 weeks ago

Brickfields, Malaysia REGENERATION RESOURCES Full time

**Job Summary**:
As an Airline Platform Customer Service Representative, you will be the face of our airline, ensuring passengers receive world-class service from booking to arrival. Your role will involve engaging with customers through various channels, addressing inquiries, and resolving issues promptly to enhance their overall travel experience.

**Key Responsibilities**:

- **Passenger Assistance**:

- Provide personalized assistance to passengers throughout their journey, from booking to post-flight inquiries.
- Handle reservations, ticketing, and other queries with efficiency and a customer-first approach.
- **Communication Excellence**:

- Communicate effectively with passengers in both Korean and English, ensuring clear and accurate information.
- **Issue Resolution**:

- Troubleshoot and resolve customer issues, ensuring a swift resolution and a positive customer experience.
- Collaborate with internal departments to address complex problems and improve overall processes.
- **Proactive Passenger Support**:

- Anticipate passenger needs and provide proactive support to enhance their journey.
- Stay informed about flight schedules, policies, and any relevant updates to assist passengers effectively.
- **Crisis Management**:

- Handle challenging situations, such as flight delays or cancellations, with empathy and professionalism.
- Implement crisis management protocols to ensure a smooth resolution and passenger satisfaction.

**Qualifications**:

- Native Korean speaker with fluent proficiency in English.
- Previous customer service experience in the airline or related industry is preferred.
- Strong communication skills, both verbal and written.
- Ability to remain calm under pressure and handle challenging situations with professionalism.
- Passion for the airline industry and a commitment to delivering exceptional customer service.

**Why Join Us**:

- Be part of a global airline that values innovation and excellence.
- Collaborative and inclusive work environment.
- Opportunities for career growth and development.
- Competitive compensation and benefits package.

**직책명: 항공 플랫폼 고객 서비스 대표 (한국어 원어민)**

**장소**: [해당되는 경우 위치 또는 도시 명시]

**회사 소개**:
[회사명]과 함께하는 흥미로운 여정을 시작하세요. 저희는 항공 산업의 글로벌 리더로서 승객에게 탁월한 여행 경험을 제공하기 위해 헌신하고 있습니다. 우리는 다이내믹한 팀에 참여할 열정적인 개인들을 찾고 있습니다. 바로 항공 플랫폼 고객 서비스 대표로 지원하세요.

**직무 요약**:
항공 플랫폼 고객 서비스 대표로서 여러분은 승객이 예약부터 도착까지 세계적인 서비스를 받을 수 있도록 하는 항공사의 대표가 될 것입니다. 여러분의 역할은 다양한 채널을 통해 고객과 소통하며 문의를 해결하고 즉각적으로 고객의 전체 여행 경험을 향상시키는 것입니다.

**주요 책임**:

- **승객 지원**:

- 승객이 예약에서 비행 후 문의까지 여행 전반에 걸친 맞춤형 지원 제공.
- 예약, 티켓 발급 및 기타 문의를 효율적으로 처리하며 고객을 우선시 하는 접근 방식 채택.
- **커뮤니케이션 우수성**:

- 한국어와 영어로 승객과 효과적으로 소통하여 명확하고 정확한 정보 전달.
- 전화, 이메일 및 채팅을 포함한 다양한 커뮤니케이션 채널을 활용하여 신속하게 승객을 지원.
- **문제 해결**:

- 고객 문제를 해결하고 신속한 해결과 긍정적인 고객 경험을 보장.
- 내부 부서와 협력하여 복잡한 문제를 해결하고 전반적인 프로세스를 개선.
- **적극적인 승객 지원**:

- 승객의 필요를 예측하고 여정을 향상시키기 위해 적극적인 지원 제공.
- 비행 일정, 정책 및 관련 업데이트에 대한 정보를 파악하여 승객을 효과적으로 지원.
- **위기 관리**:

- 항공 지연 또는 취소와 같은 어려운 상황을 공감과 전문적으로 처리.
- 원활한 해결과 승객 만족을 위한 위기 관리 프로토콜을 시행.

**자격 요건**:

- 한국어 원어민으로서 영어 유창한 수준.
- 항공 또는 관련 산업에서의 이전 고객 서비스 경험이 우대됩니다.
- 구두 및 서면 커뮤니케이션 능력이 뛰어남.
- 압박 속에서 침착하게 유지하고 어려운 상황을 전문적으로 처리할 수 있는 능력.
- 항공 산업에 대한 열정과 탁월한 고객 서비스 제공에 대한 헌신.

**지원 이유**:

- 혁신과 탁월성을 중시하는 글로벌 항공사의 일원이 되어보세요.
- 협력적이고 포괄적인 근무 환경.
- 전문적 성장과 발전을 위한 기회.
- 경쟁력 있는 보상 및 혜택 패키지.

**지원 방법**:
경력을 새로운 높이로 끌어올리고 싶나요? 지금 Indeed에서 [링크 삽입

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