Airline Platform Customer Service Representative

2 weeks ago

Brickfields, Malaysia REGENERATION RESOURCES Full time

**Job Summary**:
As an Airline Platform Customer Service Representative, you will be the frontline ambassador for our brand, providing top-notch service to our passengers. Your role is crucial in ensuring that every interaction leaves a positive and lasting impression. If you're passionate about travel and possess excellent communication skills in Japanese, we want you to be a part of our exciting journey

**Key Responsibilities**:

- **Passenger Assistance**:

- Assist with booking, ticketing, flight information, and general inquiries.
- Handle and resolve passenger concerns with professionalism and efficiency.
- **Flight Coordination**:

- Collaborate with internal teams to ensure smooth coordination of flight schedules and updates.
- Proactively communicate changes and disruptions to passengers, offering solutions and alternatives.
- **Customer Advocacy**:

- Advocate for passengers within the company, providing feedback to enhance overall customer satisfaction.
- Identify trends in passenger inquiries and work towards continuous improvement.
- **Language Expertise**:

- Leverage your native Japanese language skills to ensure clear and effective communication with passengers.
- Provide translation support for internal and external communications.
- **Problem Resolution**:

- Troubleshoot and resolve issues related to bookings, cancellations, and other flight-related matters.
- Collaborate with other departments to escalate and resolve complex problems.

**Qualifications**:

- Native Japanese speaker with strong proficiency in both written and spoken Japanese and English.
- Previous customer service experience, preferably in the airline or travel industry.
- Excellent communication and interpersonal skills.
- Ability to remain calm under pressure and handle challenging situations with a positive attitude.
- Detail-oriented with strong problem-solving skills.

**職務概要**:
航空プラットフォームカスタマーサービス担当者として、あなたは当社ブランドのフロントラインアンバサダーであり、旅客に一流のサービスを提供します。あなたの役割は、すべての相互作用が肯定的で持続的な印象を残すことを確実にする上で極めて重要です。旅行に情熱を抱き、日本語で優れたコミュニケーションスキルを持っているなら、私たちの興奮する旅行に一緒に参加してください！

**主な責任**:

- **旅客サポート**:

- 電話、メール、チャットなどさまざまな手段を通じて旅客に対して優れたカスタマーサービスを提供する。
- 予約、発券、フライト情報、一般的な問い合わせに対応する。
- 旅客の懸念を専門的かつ効率的に処理する。
- **フライト調整**:

- 内部のチームと協力してフライトのスケジュールと更新の円滑な調整を確認する。
- 変更やトラブルがある場合には積極的に旅客に通知し、解決策や代替案を提供する。
- **顧客擁護**:

- 企業内で旅客を擁護し、全体の顧客満足度を向上させるためのフィードバックを提供する。
- 旅客の問い合わせの傾向を把握し、継続的な改善に取り組む。
- **言語力**:

- ネイティブ日本語話者として、明瞭で効果的なコミュニケーションを確保するために日本語スキルを活かす。
- 社内外のコミュニケーションのための翻訳サポートを提供する。
- **問題解決**:

- 予約、キャンセル、その他のフライト関連の問題に関する問題を解決し、トラブルシューティングする。
- 複雑な問題のエスカレーションと解決に他の部門と協力する。

**応募資格**:

- 日本語と英語の両方での優れた書面および口頭のコミュニケーション能力を持つネイティブ日本語話者。
- 以前の顧客サービス経験があり、特に航空または旅行業界の経験があると望ましい。
- 優れたコミュニケーションおよび人間関係構築スキル。
- 圧力の下で冷静さを保ち、難しい状況に前向きな態度で対処する能力。
- 細部に注意を払い、強力な問題解決スキルを持つ。

**当社の魅力**:

- 航空旅行の未来を形作るダイナミックで革新的な企業の一員となりましょう。
- 多様性を重視する協力的で包括的な労働文化。
- 専門的成長と昇進の機会。
- 競争力のある報酬と包括的な福祉パッケージ。

**Salary**: RM2,500.00 - RM9,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- Customer Care Specialist: 1 year (requir

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