![Top Click Sdn Bhd](https://media.trabajo.org/img/noimg.jpg)
Customer Service Executive
2 weeks ago
Benefits:
- Medical benefits provided.
- Company events.
- Transport Allowance & Mobile Allowance provided for work purpose.
- Strategic location, nearby facilities eg. bank, restaurant and supermarkets.
- You will have the opportunity to climb the corporate ladder in the future.
Responsibilities:
- Responsible for E-Commerce platform's order and inquiries from all the online portals (Shopee, Lazada, TikTok, etc).
- Liaise and coordinate with customers on sales enquiry, quotation, order processing, resolving complaints.
- Resolving customer complaints and issuing refunds as needed.
- Maintaining the good response rate for all the online portals (Shopee, Lazada, TikTok, etc).
- Respond promptly to customers on a timely basis on all social engagement, address any issues escalated from customers, and establish a good relationship with customers.
- Work with operation team to ensure backend such as pricing, product listings, campaign banners and collaterals, and inventory of products are up to date.
Job Requirements:
-
Fresh graduates are welcome to join:
- Fluent in verbal and written communication skills (English & Bahasa Malaysia).
- Able to multitask, prioritize and selfmanage time efficiently.
- Ability to work in a fastmoving environment, critical thinker, and have good problemsolving skills.
- Strong interpersonal and communication skills.
Job Types:
Full-time, Permanent
Salary:
RM2, RM3,200.00 per month
Benefits:
- Cell phone reimbursement
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Holidays
- Monday to Friday
Supplemental pay types:
- Attendance bonus
- Performance bonus
- Yearly bonus
Education:
- Diploma/Advanced Diploma (preferred)
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