Customer Service Executive

2 weeks ago


Ara Damansara, Malaysia Top Click Sdn Bhd Full time

Benefits:

  • Medical benefits provided.
  • Company events.
  • Transport Allowance & Mobile Allowance provided for work purpose.
  • Strategic location, nearby facilities eg. bank, restaurant and supermarkets.
  • You will have the opportunity to climb the corporate ladder in the future.

Responsibilities:

  • Responsible for E-Commerce platform's order and inquiries from all the online portals (Shopee, Lazada, TikTok, etc).
  • Liaise and coordinate with customers on sales enquiry, quotation, order processing, resolving complaints.
  • Resolving customer complaints and issuing refunds as needed.
  • Maintaining the good response rate for all the online portals (Shopee, Lazada, TikTok, etc).
  • Respond promptly to customers on a timely basis on all social engagement, address any issues escalated from customers, and establish a good relationship with customers.
  • Work with operation team to ensure backend such as pricing, product listings, campaign banners and collaterals, and inventory of products are up to date.

Job Requirements:

-
Fresh graduates are welcome to join:

  • Fluent in verbal and written communication skills (English & Bahasa Malaysia).
  • Able to multitask, prioritize and selfmanage time efficiently.
  • Ability to work in a fastmoving environment, critical thinker, and have good problemsolving skills.
  • Strong interpersonal and communication skills.

Job Types:
Full-time, Permanent

Salary:
RM2, RM3,200.00 per month

Benefits:

  • Cell phone reimbursement
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Holidays
  • Monday to Friday

Supplemental pay types:

  • Attendance bonus
  • Performance bonus
  • Yearly bonus

Education:

  • Diploma/Advanced Diploma (preferred)


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