Client Success Executive

2 weeks ago

Klang, Selangor, Malaysia Next Level Academy Full time
Want To Be An Awesome Client Success Executive For An Awesome Company?

HERE'S A SHORT INTRO OF OUR COMPANY

Next Level Academy is a Singaporean based company, core business includes educating people in taking their passion and turning it into profit.


It is founded by Sean Seah.

Below are some links about Sean:
Currently we are looking for a Full Time Client Success Executive to join our growing team. The Client Success Executive will play a critical role in driving customer satisfaction, onboarding, retention, and growth.

This role will involve close interaction with our clients, involving a mix of customer support, project management, and mentor coordination.

We need someone who is meticulous and does work fast and is well disciplined to complete the tasks on hand.

We need someone who can suggest ideas to systemize the work/tasks.
We do not want to micro manage this person.

We are the kind of leaders whereby I tell you what I want to be done and the deadline for the tasks and it's up to the person to plan his or her time.

So we are proposing that you as a Client Success Executive to work on the following time schedule:

Monday to Friday (excluding Wednesday): 10am to 6pm

Wednesday: 2pm to 10pm

Saturday and Sunday:
OFF Days

We recognize all SG Public Holidays

A HIGHER PURPOSE
The work we do here at Next Level Academy is much bigger and beyond us.

Next Level Academy's vision is to empower and impact the lives of tens of thousands of individuals across many countries.

We turn ordinary joe's into International Speakers and Amazon Best Selling Authors.
Through our work, many people from all walks of life can benefit from our successes.
This is why we created our Education arm.

To grow, Next Level Academy wants to train/mentor like-minded educators, so that they can continue the legacy of Next Level Academy.

If you want to join a business that serves beyond themselves - you'd be a good fit with us.

If you want to join a team that doesn't treat you like "just-another-staff", instead, if you want to be treated like a precious member on an elite team - you'd be a good fit for us.


YOUR RESPONSIBILITIES

At the beginning your role would be to:

  • Event Management: Organize and announce weekly events for our client base, ensuring timely and accurate communication of all necessary details. Coordinate with relevant internal teams and external stakeholders to ensure seamless execution of these events.
  • Mentor Support: Act as a primary point of support for our Head of Mentors, assisting with their tasks and roles, and facilitating communication between mentors and our clients. Participate in recruitment and training of new mentors when required.
  • Conference Program Management: Act as the Program Director for our conferences, overseeing all aspects from planning to execution. This includes logistics, coordination with speakers and participants, ensuring technical requirements are met, and monitoring the overall success of the event.
  • Client Onboarding: Welcome and onboard new students to our platform. This involves setting expectations, walking them through our services, answering their questions, and ensuring they have all the tools and knowledge necessary to succeed.
  • Regularly communicate and collaborate with the team members in Next Level Academy (For now, will be Julian, Wendy, Lionel and Alvan)
You will be working remotely ~90% of the time. There might be chances that wewill need you to come to Singapore. Chances are low but who knows. So be prepared to hop on the plane. And if that happens, air ticket and accommodation is paid for. No worries on that

TAKE THIS SIMPLE TEST BEFORE YOU APPLY

Before you apply, take this simple 5 step test to find if this role is suitable for you or not.

Ask yourself, "Are you excited to work in a company just like the above?" If the answer is no, don't apply.

2) Ask yourself, "Do I see myself exploring and working with this elite team for at least the next 3 years?" If the answer is no, don't apply.
3) Ask yourself, "Do I see myself working full-time; and extra hours not because I have to, but because I've lost track of time?" If the answer is no, don't apply.

Please screenshot the results and save the pic file as "Typing Test Result".

IF YOU DECIDE THAT YOU'VE PASSED THE 5 STEP TEST ABOVE
Follow my instructions carefully and do all 4 steps below.

I prefer to see 5 distinct answers

  • Attach a link to your online video, giving an introduction on yourself and why Julian should hire you.
  • Also, tell me ONE thing about yourself that your friends/parents may not even know.


If you are selected, we will likely start you off with a trial period for at least 1 month probation to see your performance.

Don't worry, you will be compensated during your probation. Once we are satisfied with your performance, we will absorb you as our Full Time Client Success Executive

; Requirements:
Able to communicate and write in English. Mu

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