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Consent Team Lead

3 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Experian Full time
Full-time

Employee Status:
Regular

Role Type:
Hybrid

Department:
Legal & Compliance

Schedule:
Full Time

Company Description:

Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics.

We're passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society.

We're a constituent of the FTSE 30 and for more than 125 years we've helped economies and communities flourish - and we're not done.


Discover the Unexpected - Our 22k amazing employees in 30+ countries believe the possibilities for you, and the world, are growing.

We're investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow.

To do this we employ 'big-thinkers' and 'can-doers' that share our purpose #uniquelyexperian

Role Summary


This is a team lead role, where you will manage a team of operational executives who are responsible for auditing consent forms which are required for purchase of credit reports.

You will be responsible for the adherence to the stipulated turnaround times required for each client segment and you will be responsible for initiating process and system changes to improve efficiency and streamline workflows.


What you'll bring to the party:

  • By ensuring that the team delivers to the expected standards, they can support Experian to continue to grow our business in a compliant manner and that our clients have a good experience dealing with us.

What you'll be doing:

  • Ensure that the team meets their target for turnaround time while adhering to the SOPs for audit checking on client orders.
  • Deploy effective followup strategy and execution with clients in collaboration with Sales/Account management
  • Maintain hygienic documentation and MIS tracking practices and weekly reporting to senior stakeholders
  • Drive operational excellence by implementing process and system automation/improvements as the business grows.
  • Ensure successful closure of internal/external audits

Qualifications:

More about you

  • Minimum 23 years experience in leading operational teams in a highperformance culture.
  • Ability to use data to track and make process and system improvements.
  • Prior experience in setting out SOPs (standard operating procedures) and leading the team to adhere to SOPs.
  • Previous experience in managing senior stakeholders from crossfunctional teams is an advantage.

What you'll bring


By ensuring that the team delivers to the expected standards, they can support Experian to continue to grow our business in a compliant manner and that our clients have a good experience dealing with us.


Additional Information:

Our uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators.

We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering..

the list goes on.

Experian's strong people first approach is award winning; Great Place To Work in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few.

Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success.

Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age.

If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together