Assistant Manager, Sales Governance

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Affin Bank Full time
Assistant Manager, Sales Governance

Create your future with Affin You too can make a difference.
Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don't just stay at the forefront of the industry - you can make a difference too.

Quality Assurance

  • Coordinate and collect monthly samples from Mortgage Sales Hubs for Quality Assurance testing;
  • Perform testing to ensure that the samples are adhering to the Quality Assurance guideline;
  • To summarize result of monthly Quality Assurance on a quarterly basis for reporting to Group Compliance Department via Self-Testing Matrix.

Procedure Manuals

  • To ensure Department & Hubs Procedures are uptodate and any new processes introduced to be promptly updated in the procedures;
  • To implement work improvement within the department to improve productivity and accuracy.

Risk & Compliance

  • To assist DRCO and act as their relief in:
i. Carrying out tasks as assigned by Group Compliance Department, Group Operational Risk Management and Consumer Compliance;
ii. Ensuring that Mortgage Business and Mortgage Sales Hubs are adhering to the Bank's policies and procedures;
iii. Acting as the Operational Risk Coordinator (ORC) as well as Business Continuity Plan (BCP) Champion for Mortgage Business and Mortgage Sales Hubs;
iv. Providing advisory services relating to BNM guidelines and Bank's internal policies.

  • To ensure effective implementation of Audit standards;
  • Management of Mortgage Staff's disciplinary issues as well as noncompliance matters;

Complaint Liaison Officer

  • To escalate all complaints received to Customer Care Quality;
  • To address and resolve complaints within stipulated SLA;
  • To provide consistent remedies to complaints with similar issues;
  • To ensure that complaints are closely monitored for resolution and proper records are maintained on all sources of complaints received

Others

  • Ensure all sales personnel are trained on Code of Ethics, Anti-Money Laundering, BNM, Responsible Financing Guidelines, PDPA etc.;
  • Other adhoc tasks as assigned by Manager or Head of Department
Job ID JR101292
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