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Assistant Manager, Sales Governance
1 week ago
Create your future with Affin You too can make a difference.
Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don't just stay at the forefront of the industry - you can make a difference too.
Quality Assurance
- Coordinate and collect monthly samples from Mortgage Sales Hubs for Quality Assurance testing;
- Perform testing to ensure that the samples are adhering to the Quality Assurance guideline;
- To summarize result of monthly Quality Assurance on a quarterly basis for reporting to Group Compliance Department via Self-Testing Matrix.
Procedure Manuals
- To ensure Department & Hubs Procedures are uptodate and any new processes introduced to be promptly updated in the procedures;
- To implement work improvement within the department to improve productivity and accuracy.
Risk & Compliance
- To assist DRCO and act as their relief in:
ii. Ensuring that Mortgage Business and Mortgage Sales Hubs are adhering to the Bank's policies and procedures;
iii. Acting as the Operational Risk Coordinator (ORC) as well as Business Continuity Plan (BCP) Champion for Mortgage Business and Mortgage Sales Hubs;
iv. Providing advisory services relating to BNM guidelines and Bank's internal policies.
- To ensure effective implementation of Audit standards;
- Management of Mortgage Staff's disciplinary issues as well as noncompliance matters;
Complaint Liaison Officer
- To escalate all complaints received to Customer Care Quality;
- To address and resolve complaints within stipulated SLA;
- To provide consistent remedies to complaints with similar issues;
- To ensure that complaints are closely monitored for resolution and proper records are maintained on all sources of complaints received
Others
- Ensure all sales personnel are trained on Code of Ethics, Anti-Money Laundering, BNM, Responsible Financing Guidelines, PDPA etc.;
- Other adhoc tasks as assigned by Manager or Head of Department
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