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Community Officer

3 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia the Hive Full time

Common Ground is the home of Malaysia's largest Coworking community and leading Coworking space, with over 20 locations in 3 countries.

Our mission is to transform work cultures through beautifully designed spaces, meaningful people engagement and the adoption of digital technology.


We are looking for a talented and passionate Community Officer to illustrate Common Ground's core values and strive to achieve our mission and create a welcoming and collaborative community environment amongst our members through events and building relationships between them.

Working Location - Ampang

Duties and Responsibilities:

  • Be the first and last point of contact of your respective outlet
  • Cover the front desk during business hours
  • Greet and checkin member guests
  • Manage Common Ground's Member checkins and checkouts
  • Answer "walkup" member and guest questions or refer inquirer to additional resources
  • In charge of all mails and packages
  • Solve memberrelated issues to ensure a cohesive community
  • Make posters for events
  • Assist with setup and breakdown of events, including ordering food and beverages
  • Assist with moveins and moveouts; prepare and distribute member welcome packets
  • Assist with building operations and maintenance to ensure highest level of member experience
  • Manage access card activations
  • Ensuring the space is clean and well kept
  • Ordering consumables
  • Submit building receipts to ACM or CM for expense reports
  • Identify issues for escalation to ACM and CM and document accordingly

Requirements:

  • College graduate with a threeyear degree is preferred, but not mandatory
  • Must have strong verbal and written communication skills and customer service
  • Sales experience is a plus
  • Exceptional organizational and multitasking skills
  • Demonstrate integrity, dependability, responsibility, accountability, selfawareness, work ethic, and empathy
  • Passion for entrepreneurial communities
  • Proficient in basic computer skills

Benefits

  • Training and development opportunities for "hard skills" and functional competencies as well as "soft skills" and leadership competencies
  • Personalised development plans and growth opportunities within the organisation
  • Team activities and annual companywide events
  • Exclusive discounts at partnered restaurants