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Customer Service

3 months ago

Tmn Bersatu Bt Alor Setar Kedah Malaysia Kenjo Baby House Sdn Bhd Full time
Respond to all customers' inquiries, complaints and supports professionally.
Convert potential leads into happy buyer with proper sales approach.
Maximize opportunities to up sell or cross sell products that brings added value to customers.
Build rapport with customers and long term loyalty.
Assist in returns or warranty claims for customers.
To efficiently handle inbound and outbound customer chat inquiries. (including Follow up)To ensure customer satisfaction by providing excellent Customer Services.
To be constantly guided by company's service standards.

Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsProfessionally handle a high volume of inquiries of customers and provide technical issue resolution via email, live chat apps, social media or any other online platforms.


Pleasant personality and courteous at all times.
Good communication skills and able to interact with all levels of people.
Candidate must possess at least a Diploma / "O" Level, any fieldFresh graduates are welcomed to apply.

Required languages:
Bahasa Malaysia and Good English speaking.
Has a passion for service. Previous service experience will be an advantage.
Good team player and willingness to learn.

OT allowancesFriendly working enviromentKWSPSOCSOBonusSnack & Beverages