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IT Engineer

4 months ago

Subang Jaya, Selangor, Malaysia DXC Technology Full time

Job Description:

DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70- plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission-critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship.

Responsibility:

  • Provide technical expertise to support IT infrastructure especially in IT Platform support (e.g., Cloud (Azure/AWS/GCP), Window, Linux, etc.) and related services (e.g., Business Continuity) throughout the lifecycle of a deal in accordance with contractual obligations, established technical standards that support complex business needs in accordance with ITSM process (Incident, Problem, Change, Release and Capacity Management).
  • Apply deep technical knowledge to administer one or more technology areas in system administration, security, performance and availability management.
  • Integrates technical knowledge and business understanding to create superior solutions for the company and for customers.
  • Contribute to quality and productivity improvement projects, providing analysis of information and documentation.
  • Understand a customer's complex organizational structure and support processes, with multiple regions, countries, sites, contact points, processes, people, cultures, etc.
  • Proactively learn new technologies, processes and other skills, able to proactively search for solutions from knowledge bases, support documentation, and other information resources. Keen interest in continual learning and professional development.
  • Provide training and documentation on area of expertise and new technology.

Requirements

  • Bachelor's degree in IT discipline from universities/colleges, or equivalent work experiences.
  • 4 5+ years' experience within IT operations of infrastructure services support, operations monitoring and end user support.
  • Professional certification such as Wintel/UNIX/VMWare/Azure/AWS/Oracle VM/SQL/EMC/NetApp/O365.
  • Excellent communication in Japanese at least certified with JLPT Level 1/N1 or BJT J2 (advantage)
  • Excellent understanding of ITSM\ITIL processes, preferably ITIL trained.
  • Excellent communication and customer service skills and the ability and desire to work in a collaborative team environment.
  • Independent and able to work with little or no supervision
  • •Demonstrated ability to adapt to a changing and work under high pressure environment
  • Required to be on standby rotation during weekend/public holidays.
  • Able to work on 24x7 shift rotation when needed.

Our culture and benefits: DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC As an employer of choice, our "people first" philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;

  • Extensive resources to support your onboarding and continual development including DXC University
  • DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
  • We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
  • More time to do the things you love with flexible leave options, including purchased leave
  • Take time to give back with charitable and emergency services volunteer days
  • Well-being matters to us and our Employee Assistance Program is there to support you and your family

How to apply & our commitment to you in return: If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume. In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time. Interviews and onboarding are conducted online, as part of us being a virtual-first company.

We are an Equal Opportunity Employer: DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the 'bring your whole-self to work' philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities