Technical Support

4 weeks ago

Subang Jaya, Selangor, Malaysia DXC Technology Full time

Job Description:

About DXC Technology

DXC Technology is a leading Fortune 500 IT services company with $17.7 billion in revenue (FY21) and more than 130,000 colleagues around the world. At DXC, we harness innovation to help planes fly, markets function, and businesses move at the speed of digital commerce. Serving more than 240 of the Fortune 500, we have a 60-year track record of delivering and modernizing the world's most mission-critical IT systems.

Our services across DXC's Enterprise Technology Stack mirror how customers think about their traditional and digital IT needs: Modern Workplace, IT Outsourcing, Cloud, Security, Applications, Analytics and Engineering, and Business Process Outsourcing (BPO) including Insurance Business Processes as a Service (BPaaS). When our customers want to transform their businesses, they turn to us. We have extensive knowledge of their IT estates and the unique ability to deliver each layer of the stack.

​

  • Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
  • Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
  • Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
  • Evaluate unique or complex installations or configurations and make recommendations for resolution.
  • Articulate clearly in writing and verbally.
  • Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met.

Education and Experience Required

  • Diploma or bachelor's degree
  • 0-2 years' experience in relevant technologies and customer environments.
  • Relevant industry qualification where applicable.

Knowledge and Skills

  • Excellent verbal and written communication skills - JAPANESE
  • Experience in troubleshooting in a technical environment.
  • Excellent analytical and problem-solving skills.
  • Software and hardware knowledge of computing, storage and peripheral devices.
  • Understanding of case management databases and tools.
  • Superior customer service skills.
  • Phone and remote support experience. E-support experience and knowledge.
  • Willing to work in shifting schedule
  • Willing to work in Petaling Jaya

Our culture and benefits: DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC As an employer of choice, our "people first" philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;

  • Extensive resources to support your onboarding and continual development including DXC University
  • DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
  • We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
  • More time to do the things you love with flexible leave options, including purchased leave
  • Take time to give back with charitable and emergency services volunteer days
  • Well-being matters to us and our Employee Assistance Program is there to support you and your family

How to apply & our commitment to you in return: If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume.

In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time. Interviews and onboarding are conducted online, as part of us being a virtual-first company.

We are an Equal Opportunity Employer: DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the 'bring your whole-self to work' philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities

  • Technical Support

    2 weeks ago

    Subang Jaya, Selangor, Malaysia ManpowerGroup Full time

    Technical Support ExecutiveResponsibilities: Employ a high level of interpersonal and communication skills to move beyond customer's frustrations and solve customer's problem Identify the level of technical knowledge and adjust technical communications to solve customer's problem Conducting basic probing to determine the next action for any software related...

  • Technical IT Support

    2 weeks ago

    Subang Jaya, Selangor, Malaysia Aisling Consulting Sdn Bhd Full time

    _Main Job Tasks and Responsibilities:_ Provide timely and accurate technical support, troubleshooting, and problem resolution for hardware, software, network, and system issues. Respond to user inquiries, diagnose problems, and guide users through stepbystep solutions in a clear and concise manner. Escalate complex issues to appropriate IT personnel and...

  • IT Technical Support

    2 weeks ago

    Subang Jaya, Selangor, Malaysia DXC Technology Full time

    Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems. Respond to service, product, technical, and customer Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence. Evaluate unique or complex...

  • Technical Support

    2 weeks ago

    Subang Jaya, Selangor, Malaysia iGet PLT Full time

    Job Description: Responsible for Microsoft Office 365 Troubleshooting, Support & Maintenance. Proactively manage, troubleshoot in resolving Technical Support issues. Responsible to contact Principal Technical Support team for any troubleshooting cases. Responsible for preparing / updating of User Guide and Technical Documentation. Provide timely and...

  • Technical Support

    2 weeks ago

    Subang Jaya, Selangor, Malaysia Flowbird Malaysia Sdn Bhd Full time

    Flowbird is a French-headquartered company specializing in payment and ticketing systems, notably for car parks and public transport systems. We are an undisputed world leader in urban mobility focused on smart parking management with 70% market share due to our connected meters delivering value to more than 5 000 cities in all continents. The Group vision...

  • Technical Support Specialist

    2 weeks ago

    Subang Jaya, Selangor, Malaysia PRISM+ Full time

    Responsibilities of Technical Support Specialist but are not limited to:Managing the installation and configuration of electronic displays (monitors and TVs) and PC hardware, as well as the installation of electronic display software and drivers. Maintaining and repairing IT equipment and peripheral devices. Be onsite to conduct diagnosis on monitor issues...

  • Technical Support Manager

    2 weeks ago

    Subang Jaya, Selangor, Malaysia TNT COMMUNICATIONS SDN BHD Full time

    Technical Support ManagerResponsibilities:Manage and lead the technical support team responsible for troubleshooting and resolving issues related to NETWORK AND SERVERS SYSTEM.Develop and implement support processes and procedures to improve efficiency, productivity, and customer satisfaction.Monitor and analyse team performance metrics, including response...

  • Technical Support Executive

    2 weeks ago

    Subang Jaya, Selangor, Malaysia Agensi Pekerjaan AN Asia Sdn Bhd Full time

    Support technical inquiries from customers and propose suitable products Support Sales Team to handle customer's technical queries or requirement Manage customers' products claim Liaise with Japan HQ on technical certification Set up and manage technical seminar to reach out to potential customers Prepare technical presentation material for...

  • Technical Support Executive

    2 weeks ago

    Subang Jaya, Selangor, Malaysia Prisma Khas Sdn Bhd Full time

    Job Title: Technical Support Executive.We are looking for a Technical Support Executive (On-Site) to provide assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers with issues regarding our products.Ultimately, you will be a person our customers trust. They will rely on you to provide timely and...

  • Technical Support

    2 weeks ago

    Subang Jaya, Selangor, Malaysia DXC Technology Full time

    About DXC Technology: We are a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong...

  • Technical Support

    2 months ago

    Subang Jaya, Selangor, Malaysia DXC Technology Full time

    Job Description:Job Description:About DXC Technology: We are a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an...

  • Technical Support

    4 weeks ago

    Subang Jaya, Selangor, Malaysia DXC Technology Full time

    Job Description:Job Description:About DXC Technology: We are a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an...

  • Technical Support

    2 weeks ago

    Subang Jaya, Selangor, Malaysia DXC Technology Full time

    About DXC TechnologyDXC Technology is a leading Fortune 500 IT services company with $17.7 billion in revenue (FY21) and more than 130,000 colleagues around the world. At DXC, we harness innovation to help planes fly, markets function, and businesses move at the speed of digital commerce. Serving more than 240 of the Fortune 500, we have a 60-year track...

  • Technical Support

    2 weeks ago

    Subang Jaya, Selangor, Malaysia DXC Technology Full time

    Job DescriptionAbout DXC TechnologyDXC Technology is a leading Fortune 500 IT services company with $17.7 billion in revenue (FY21) and more than 130,000 colleagues around the world. At DXC, we harness innovation to help planes fly, markets function, and businesses move at the speed of digital commerce. Serving more than 240 of the Fortune 500, we have a...

  • Technical Support

    1 month ago

    Subang Jaya, Selangor, Malaysia DXC Technology Full time

    Job Description:About DXC TechnologyDXC Technology is a leading Fortune 500 IT services company with $17.7 billion in revenue (FY21) and more than 130,000 colleagues around the world. At DXC, we harness innovation to help planes fly, markets function, and businesses move at the speed of digital commerce. Serving more than 240 of the Fortune 500, we have a...

  • Technical Support

    2 weeks ago

    Subang Jaya, Selangor, Malaysia DXC Technology Full time

    Job Description:About DXC TechnologyDXC Technology is a leading Fortune 500 IT services company with $17.7 billion in revenue (FY21) and more than 130,000 colleagues around the world. At DXC, we harness innovation to help planes fly, markets function, and businesses move at the speed of digital commerce. Serving more than 240 of the Fortune 500, we have a...

  • Technical Support

    4 weeks ago

    Subang Jaya, Selangor, Malaysia DXC Technology Full time

    Job Description:About DXC TechnologyDXC Technology is a leading Fortune 500 IT services company with $17.7 billion in revenue (FY21) and more than 130,000 colleagues around the world. At DXC, we harness innovation to help planes fly, markets function, and businesses move at the speed of digital commerce. Serving more than 240 of the Fortune 500, we have a...

  • Internship for Technical Support

    2 weeks ago

    Subang Jaya, Selangor, Malaysia Medishape Sdn Bhd Full time

    Job descriptionResponsibilities:Expected to work closely with the customer, the onsite/offsite technical support team and management to ensure a smooth, timely delivery and handling of the support cases.Take ownership of all Technical problem and plan it to ensure the plan is tracked during the entire life cycle of the project.Requirements:Required...

  • IT Technical Support

    2 weeks ago

    Subang Jaya, Selangor, Malaysia Aftershock PC Sdn Bhd Full time

    IT Technical SupportResponsibilities: Knowledgeable in assembling and dissembling desktop parts. Experience in diagnose, identify and resolve hardware or software issue. Actively provide support and responds to customers inquires via social media and WhatsApps. Team player, work closely together with the team to complete day to day tasks in a timely manner....

  • Technical support engineer

    2 months ago

    Subang Jaya, Selangor, Malaysia Mphasis Full time

    Job Description Location - Malaysia Job Summary – Good Communication skills (English & Mandarin), proactive work attitude, strong sense of responsibility and learning ability Have computer foundation, have a certain understanding of computer operating system, and commonly used software and hardware College degree or above ● Knowledge in customer...