Quality assurance

1 month ago

Kuala Lumpur, Kuala Lumpur, Malaysia Tiktok Full time
Responsibilities About Tik Tok Tik Tok is the leading destination for short
-form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy.

Tik Tok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.


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  • Why Join Us Creation is the core of Tik Tok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make Tik Tok possible. Together, we inspire creativity and bring joy a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo Never. Courage Always. At Tik Tok, we create together and grow together. That's how we drive impact for ourselves, our company, and the communities we serve. Join us.

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  • About Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at Tik Tok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machinebased moderation to remove harmful content quickly and often before it reaches our general community.

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  • About the team Our mission is to build a world where people can safely discover, create, and connect. The AI Data Service and Eco Operations (ADSEO) team is responsible for the operation of security model training, and iteration under Tik Tok and other international products, to ensure product security and create a good atmosphere for content creation and community interaction. You will have the opportunity to join the fastgrowing space of AI and contribute to the development of cuttingedge products. As a Language Quality Assurance Specialist, you will be responsible for maintaining a high standard of quality in labeling to enhance AI model accuracy. You will be required to align on labeling standards and guidelines of language features with relevant stakeholders and drive continuous enhancement.

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  • Responsibilities
  • You will perform daily sampling tasks for one or multiple projects in your working language.
  • You will conduct thorough data analysis, feedback problems, handle appeals, and provide feedback on labeling quality.
  • You will provide feedback and analysis on policy updates to identify areas of improvement and potential gaps.
  • You will work closely with Project POC and Project QA to ensure the labeling quality is up to standard.
  • You will work with AI Lab team or Model Training team to align and enhance the labeling guideline based on the language feature.
  • You will work with a number of different crossfunctional teams.
  • You will participate in the development of quality inspection standards and continuously optimize the process and system platform.
  • Any other duties as assigned. Qualifications Minimum Qualifications
  • Bachelor's Degree or equivalent education/experience, advanced degree linguistic background is preferred.
  • Minimum 1 year working experience as Quality Assurance Analyst.
  • Experience in Content Moderation/Content Quality/Content Safety/Labeling will be an added advantage.
  • Proficient in English and Thai as the role will oversee Thailand market.

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  • Preferred Qualifications
  • Pay attention to detail and is comfortable using data analysis to identify trends.
  • Possess strong learning ability, crossdepartment communication, and collaboration skills.
  • Able to work under minimal supervision and have strong logic/ common sense related to job nature.
  • Familiar with office software such as Excel, Word, etc. With data processing, experience and other data analysis capabilities are preferred.
  • Your ability to work in a high tempo environment, adapt, respond to daytoday challenges of the role.
  • Your resilience and commitment to selfcare to manage the emotional demands of the role
  • Trust & Safety recognises that keeping our platform safe for Tik Tok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidencebased programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly personcentred, innovative and integrated approach.

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  • Tik Tok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At Tik Tok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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  • Word, Data Analysis, Content Moderation, Excel

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