Technical Support Lead
4 weeks ago
Technical Support Lead
SaaS providerHybrid work & flexibleExciting Emerging AI products about the companyYour future employer is a groundbreaking SaaS provider revolutionising the enterprise landscape with in-house decentralised AI solutions. They empower enterprises to harness the power of artificial intelligence, providing automation and enabling seamless adoption of AI into their daily execution and operations. As they continue to disrupt the industry, we are seeking a passionate and innovative Technical Support Lead to join their dynamic team. about the job
The position entails the responsibilities for overseeing and managing a team of representatives to ensure the delivery of exceptional service and support to stakeholders; You will be the manager, initiating the recruitment process of your team. Key Responsibilities Lead and manage a dedicated team, fostering a collaborative and productive environmentOversee daily team operations, ensuring efficiency and the successful execution of tasksMonitor quality regularly, employing strategies that consistently elevated stakeholder's satisfaction levels to new heightsProvide continuous coaching and mentorship to your team, empowering their growth and skill enhancement, while promoting best practicesEducate and train your subordinates on cutting-edge processes and best practices, guaranteeing top-tier performanceServe as the go-to reference when tackling complex issues, facilitating seamless communication within the team about the manager / team This role is for you if you enjoy and excel in working within a young and driven team, and working in a company where support is given to help employees to achieve their full potential in their career.
skills & experience requiredPrior experience working on SaaS product / environmentGood understanding of tech jargonsYou have at least 6+ years experience in related roleLeadership abilities - at least 1 year of experience in a leadership roleStrong communication skillsTechnical Proficiency: Proficiency in relevant software applications, customer support platforms, and technical troubleshooting skills. Familiarity with CRM systems, helpdesk software, and other support tools is advantageous.Strong problem-solving skillsEmpathy If you share the same passion, fun, energetic and would like to work in a progressive and forward thinking environment, kindly send your latest CV to us by applying or give us a call for a confidential discussion.
Desiree Mu | Randstad experience 6 years
skills Leadership, Problem Solving, Technical Proficiency,
qualifications no additional qualifications required
education Associate Degree/Diploma
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