Technical application support engineer

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia N2n Full time
Job Responsibilities Improve customer service experience, create engaged customers and facilitate organic growth. Analyze and provide technical application backup and support. Performs ongoing activities to maintain and enhance overall system performance.

Responsible for setting customer expectation and escalate issues to a higher level or inter departments in order to resolve the raised issues.

Resolve help desk issues including troubleshooting hardware and software issues.

Resolve all hardware and software issues and assist to configure all new systems and perform tests on all deployment projects.

Job Requirements Diploma/Degree in Computer Science or equivalent. At least 5 years' experience in related field (IT Support/Application Support). Resourceful and able to work effectively in a team. Able to withstand stress in order to meet timelines when necessary. Knowledge in Java, Linux Cent OS, Nginx / Tom Cat / Apache will be added advantages. Experience with log analysis & root cause analysis Understand database systems Knowledge in securities and trading or financial preferred. Java, Nginx, Tomcat, Database Systems, Linux Centos, Trading, Financial, Log Analysis, Apache, Root Cause Analysis, Securities

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