Claims Operations Executive

1 month ago


Kuala Lumpur, Kuala Lumpur, Malaysia Marsh Full time

Claims Operations (Supporting Hong Kong)

  • Processing General Insurance (Non-Motor) Claims includes, verifying claim documentation, evaluating claim eligibility, determining coverage parameters, and calculating appropriate claim settlements.
  • The purpose is to streamline and ensure accurate claims processing for various non-motor insurance policies in Hong Kong.

Marsh McLennan (MMC) is looking for candidates for the following role at the Kuala Lumpur Shared Services Operations Office in Q Sentral:

Claims Operations Executive - General Insurance (Supporting Hong Kong)

What to expect?

  • Work in a regional operational shared service center
  • Collaborate with colleagues and stakeholders from different MMC units

Benefits

  • Opportunities for Career Development and Training
  • Engage in regional and global projects
  • Enjoy a Smart Office work environment

Responsibilities:

  • Handle Registration, Processing, and Adjudication of claims (General Insurance) within specified timeframes.
  • Assist in determining claim liabilities, value, and service provider fees following company and legal guidelines
  • Validate claims settlement and insurer reimbursements
  • Monitor unresolved claims and missing information diligently
  • Collaborate with stakeholders for task execution
  • Prepare monthly claims statistic reports and update documentation processes
  • Proactively identify and solve team or client issues
  • Participate in projects to enhance department efficiency and productivity

Requirements:

  • Bachelor's Degree in any field
  • 2-4 years of experience in claims processing/ handling
  • Proficient in speaking and writing English
  • Ability to read and write in Traditional/Simplified Chinese
  • High Proficiency in MS Office
  • Strong communication and interpersonal skills

Preferred Qualifications:

  • Previous experience in General Insurance Claims/ Employee Benefits Claims
  • Proficiency in Microsoft Excel
  • Strong analytical and detail-oriented skills
  • Ability to manage and retrieve data systematically

Marsh McLennan is a leading professional services firm specializing in risk, strategy, and people. With over 85,000 colleagues in 130+ countries, the company aids clients in navigating complex environments. For more details, visit the official website.

The company values diversity and inclusivity, offering a flexible work environment. It embraces individuals from various backgrounds and respects all characteristics safeguarded by law.

Marsh McLennan encourages hybrid work, combining remote work flexibility with in-office collaboration for professional development. Colleagues are expected to be present in the local office or work on-site with clients at least three days weekly. Teams will schedule regular in-person days for full team connectivity.



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