head of business application service

4 weeks ago

Malaysia WestPort Holdings Malaysia Full time

The Head of Business Application Services is responsible for overseeing business applications and associated operations, including the development and management of application portfolios for various departments. The role focuses on achieving IT service level agreements, setting the direction for key business programs like HRM and ERP. The Head guides a technical team, maintains the software repository, and supports users in designing, developing, and deploying mission-critical information and software systems. All operational activities within the application department are meticulously planned, coordinated, directed, and designed by the Head of Business Application Services. The role also involves providing guidance for IT solutions to improve critical business operations and collaborating with decision-makers in other departments to suggest and implement cost-effective technology solutions.

Key Responsibility :

  • Define and execute the strategic portfolio, encompassing a vision for driving positive user experiences, enhanced collaboration, and better support to achieve organizational goals.
  • Utilize the portfolio to meet business requirements and deliver maximum benefit to end users.
  • Lead and manage the team with passion, enthusiasm, and integrity, ensuring alignment with the strategic vision.
  • Develop plans for optimizing and utilizing existing systems based on comprehensive effectiveness and efficiency evaluations.
  • Develop a technology strategy harmonizing with the company's business objectives, identifying opportunities for process enhancement and innovation.
  • Ensure applications align with end-user needs, business requirements, and system objectives while proactively addressing and resolving system issues.
  • Promote and share knowledge of application usage best practices.

2. Acquisition & Deployment

  • Evaluate new applications, system software, products, and enhancements across the enterprise.
  • Collaborate in software and application testing in coordination with analysts, designers, and system owners.
  • Assess expected functionality of new programs through comprehensive examination of documentation and technical specifications.
  • Ensure integration of new software into corporate systems adheres to functional specifications, system compliance standards, and interface requirements.
  • Conduct feasibility studies for software and system acquisitions, offering insightful recommendations based on results.
  • Contribute expertise during pre-testing development to identify potential issues and provide necessary guidance.
  • Facilitate effective communication with the company's software vendors to promptly address issues and crises.
  • Oversee selection, implementation, and maintenance of diverse business applications, encompassing ERP systems, Business Intelligence systems, Customer systems (ETP, iTAP, WSS), and Internal-facing systems (HR Portal, HR ERP).
  • Collaborate with external vendors and partners to assess, select, and implement software solutions aligned with the company's needs.

3. Operational Management

  • Provide clear directives to the application team to ensure seamless business operations.
  • Maintain ongoing communication with software developers and network administrators to support data processing, programming logic, and quality control.
  • Curate and maintain a comprehensive record of the company's software and system assets, inclusive of relevant contracts and agreements.
  • Develop and disseminate user-specific training materials, delivering clinics as necessary, and engaging in user-oriented activities.
  • Coordinate thorough, user-focused reviews for new and modified systems or applications.
  • Identify and recommend opportunities for process optimization through technology adoption, potentially involving process reengineering and automation.
  • Formulate strategies for rollout implementation and department-specific training plans.
  • Identify and mitigate potential risks associated with technology implementations, data breaches, and system failures.

4. Outsourcing Vendor, Cost Management, and Proposal Justification

  • Oversee the outsourcing of application development, integration, testing, and support, including application implementation and rollout in collaboration with external vendors.
  • Manage the overall total cost of ownership, negotiate change requests, and drive cost reduction efforts while adhering to budgetary constraints.
  • Prepare well-structured justification papers for consideration and approval in IT Governance Committee (ITGC) meetings and Technical Services Committee (TSC) meetings.

Requirements :

  • Degree in Business Administration, Management, Project Management, Computer Science, Engineering, or related field.
  • Minimum of (5) years of experience in a Microsoft heavy technology environment, including 2-3 years of practical professional experience in project management.
  • Certified Project Management Professional (PMP) and practitioner.
  • Experience leading at least one full enterprise ERP upgrade
  • Experienced with designing, implementing, and maintaining SharePoint environments
  • Fundamental understanding of web-based systems programming and development
  • Proficient with MS Project or similar software and MS Office applications
  • Demonstrated experience in leading cross-functional project teams
  • Ability to adjust and set priorities to meet deadlines
  • Ability to effectively manage staff
  • Practical hands-on involvement with advanced HCM and ERP systems.

Human Resources Department
Westports Malaysia Sdn Bhd
5th Floor, Tower Block, P.O. Box 266, Pulau Indah, 42009 Port Klang, Selangor Darul Ehsan
Tel: Fax:

All applications will be treated strictly private and confidential .

  • Only shortlisted candidates will be notified within 2 weeks (14 business days).
  • Unsuccessful candidate's application will be KIV for future opening.
  • Kindly prepare the following documents prior to applying as these attachments are mandatory.
    • Profile Picture (jpeg, jpg and png file only)
    • School education certificate (jpeg, jpg and png file only)
    • Tertiary education certificate (jpeg, jpg and png file only)
    • Resume (pdf file only)
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