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Hotel Front Office

2 months ago

Malaysia TIME's group Full time

Job Title: Hotel Front Office (Manager / Assistant Manager / Executive)
Location: 1969 Business Suites, Perak, Ipoh
Job Type: Full Time Contract / Part Time
Salary: Full Time Contract

1969 Business Suites Hotel is seeking a motivated and customer-focused Front Office Executive to join our team. The ideal candidate will be the first point of contact for guests, providing a warm welcome and ensuring a smooth check-in and check-out process. This role is essential in creating a positive experience for our guests.

Key Responsibilities:
  • Greet and welcome guests with a friendly and professional demeanor.
  • Perform check-in and check-out procedures efficiently.
  • Manage guest reservations, cancellations, and modifications.
  • Handle guest inquiries, complaints, and requests in a timely and professional manner.
  • Answer phone calls, emails, and other communications from guests.
  • Coordinate with housekeeping and other departments to ensure guest satisfaction.
  • Maintain accurate records of bookings, payments, and guest information.
  • Process payments and provide receipts to guests.
  • Manage and balance the cash drawer and ensure all transactions are recorded accurately.
  • Assist in managing the lobby area, ensuring it is clean and welcoming.
Requirements:
  • Previous experience in front office or customer service roles preferred.
  • Excellent communication and interpersonal skills.
  • Proficient in computer skills, including hotel management software.
  • Ability to multitask and handle stressful situations with ease.
  • Strong attention to detail and organizational skills.
  • Flexibility to work in shifts, including nights, weekends, and public holidays.
  • Fluent in English and Malay. Additional language skills are a plus.
  • Professional appearance and demeanor.
Benefits:
  • Competitive salary and opportunities for overtime.
  • Meals Provided, Uniform Provided etc.
  • Opportunities for career growth and development.
  • A friendly and supportive working environment.
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