Regional Payroll Consultant
3 weeks ago
Department: Operations
Employment Type: Permanent
Location: Kuala Lumpur, Malaysia
DescriptionOur team in Malaysia supports a fantastically diverse range of clients across the APAC and Australia regions to deliver a seamless and consistent payroll service both directly through our payroll processing teams, and via our established network of in-country payroll partners.
As we continue to grow our business, we are also looking to grow our team to support new clients as well as existing clients who are also building their international operations. We have a great team, so you'll be really well supported, and this role offers great variety and career development for the right candidate.Key Responsibilities
You'll be the focal point for your own portfolio of clients, understanding their requirements and working with our in-country payroll partners to ensure that the client receives the right outcome, every time. It's a fast-paced coordination role, working with clients and partners across multiple countries, troubleshooting problems where they arise and making sure we maintain the high standards our customers have come to expect from us.
- Working closely with our in-country partners, you'll be maintaining great relationships and processes to ensure that client payrolls are delivered on time and accurately
- You'll also be end to end processing some country payrolls, getting exposure to Singapore, Hong Kong and Australia based customers
- You'll be coordinating and controlling data flows and exchanges, as per the agreed payroll calendar, setting up new clients and being the focal point for any queries
- Ensuring systems and tools are up-to-date and accurate, you'll be preparing payroll calendars, checklists and data sheets, and ensuring we have the most up-to-date information
- You'll coordinate and host client calls to ensure that our service delivery is on track and that we are able to identify any opportunities for improvements
- You'll also prepare monthly governance reports by client and by country, ensuring that all monthly paperwork is completed accurately and on time
This is a really client centric role, so you'll have fantastic customer service skills and a knack for numbers, as well as the ability to manage a really varied workload with a lot of client and partner interaction. This is a great opportunity for payroll professionals to enhance their skills in international payroll as part of a fast-growing and supportive company.
- Passion for numbers with some experience in either a payroll position, or from another financial background. We'd particuarly love to hear from candidates who have experience in Australian or Hong Kong payroll delivery
- Self-motivated with a passion for great service delivery
- As this role will interact with clients and partners across the APAC region, having additional language skills would be really advantageous but is not a requirement - Japanese, Chinese or Korean for example
- An unusually high attention to detail and a persistent problem solver
- Organised and structured approach to your work
- Really good with systems, data bases and software packages
- Naturally good communication skills, and great builder of relationships
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