Senior customer success

3 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Hiredly X Full time

Project Management:

  • Assist Assistant Manager and Manager on project management, overseeing team KPI and performance

Customer Onboarding:

  • Guide new customers through the onboarding process, ensuring a smooth and positive experience
  • Provide product training and orientation to help customers maximize the value of our offerings

Relationship Building:

  • Regularly check in with customers to understand their evolving needs and challenges
  • Establish and maintain strong relationships with key stakeholders within client organizations

Account Management:

  • Proactively monitor customer accounts to identify potential issues and address them promptly.
  • Encourage satisfied customers on other promotional activities Develop a deep understanding of our products or services and stay updated with customers on new features and enhancementsRetention:
  • Work towards customer retention and upsell opportunities by understanding customer goals and aligning our solutions with their objectives (Apply now at ) ; Requirements:
  • Malaysian citizen or hold relevant residence status.
  • SPM/STPM/Diploma/Degree holder with at least one (1) year working experience.
  • Fresh graduates are encouraged to apply.
  • Demonstrate good interpersonal and communication skills.
  • Disciplined, possess a positive attitude, ability to multitask, with an outgoing personality.
  • Excellent communication skills are needed, as are the ability to handle multiple tasks and think analytically.
  • Strong attention to detail is also needed to ensure that clients obtain their desired results.
  • Fluency in written and spoken English, Bahasa and Mandarin.
  • Possess a valid driving license.


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